Sales Development Representative

📋 Description

• • Replicant AI Inc. is at the forefront of Contact Center Automation, revolutionizing customer service through advanced AI and Large Language Models (LLMs). We empower businesses to automate routine customer interactions, allowing human agents to focus on complex and high-value challenges. Our innovative AI platform enables natural, conversational experiences across voice, messaging, and digital channels, providing 24/7 support without the wait. As we continue to lead the AI revolution in customer service, we are experiencing significant growth, having tripled our team size, quadrupled revenue, and earned recognition as a top enterprise AI company. We serve Fortune 500 clients, manage millions of AI calls monthly, and are expanding our global presence.
• • As a Sales Development Representative (SDR), you will be instrumental in driving this expansion by identifying and cultivating new enterprise sales opportunities. This fully remote, full-time role is crucial for shaping the future sales culture at Replicant. You will be responsible for researching potential clients, initiating contact, and nurturing leads through the early stages of the sales funnel. Your success will directly contribute to Replicant's continued market leadership and revenue growth.
• • Your primary responsibility will be to build and maintain a robust sales pipeline. This involves proactive outbound engagement through strategic calling, targeted LinkedIn outreach, and compelling email campaigns. You will master objection handling to effectively navigate prospect concerns and move conversations forward. The role demands a deep understanding of Replicant's AI solutions and the ability to articulate their value proposition to potential enterprise clients across various sectors, including Retail, Insurance, Travel, Financial Services, and Healthcare.
• • A key aspect of the SDR role is to meticulously research prospective accounts, identify key stakeholders within customer service, IT, and operations departments, and initiate contact to schedule qualified meetings. You will be expected to develop a keen understanding of our target market and the specific pain points that Replicant's technology can address. This requires a proactive and persistent approach to prospecting.
• • To ensure a seamless transition and maximize the impact of initial client interactions, you will prepare detailed meeting preparation documents for Account Executives. These documents will provide crucial context, insights into the prospect's needs, and strategic recommendations for the AE to deliver an impactful first impression and effectively advance the sales process.
• • Collaboration and continuous improvement are central to our culture. You will consistently share insights, observations, and feedback gathered from your prospecting and outreach efforts with cross-functional teams, including Sales, Marketing, and Product. This information is vital for refining our go-to-market strategies, improving messaging, and enhancing our product offerings.
• • Success in this role is measured by achieving daily activity Key Performance Indicators (KPIs) and consistently exceeding quarterly quota goals. Your dedication to these metrics will directly contribute to the overall pipeline growth and revenue objectives of the sales organization. We are looking for individuals who are driven by results and possess a strong hunter mentality, eager to make a significant impact in a high-growth environment.
• • The ideal candidate is tech-savvy, capable of understanding complex AI technologies and translating them into clear, tangible benefits for potential customers. You should possess exceptional written, verbal, and presentation skills, enabling you to communicate effectively with diverse audiences. An energetic, self-motivated attitude with a relentless focus on action and execution is essential. Furthermore, you must be excited by the fast-paced, ever-evolving nature of a high-growth tech startup and thrive in a remote-first setting.
• • This role offers a unique opportunity to be part of a pioneering company in the AI and customer service automation space. You will work alongside talented technologists and experienced go-to-market leaders, contributing to a mission that is transforming how businesses interact with their customers. If you are passionate about AI and eager to make a tangible impact, this is the role for you.