Sales Engineer (France)

Sierra Technologies, Inc.

Job Overview

Location

Paris, France

Job Type

Full-time

Full Job Description

📋 Description

• Join Sierra Technologies, Inc., a pioneering company at the forefront of revolutionizing customer experiences through advanced AI. We are building a platform that empowers businesses to create more human, effective, and scalable customer interactions. As a Sales Engineer based in our vibrant Paris office, you will be a critical technical expert, bridging the gap between our cutting-edge AI solutions and the complex needs of our French clientele.
• This role is central to our Go-To-Market (GTM) strategy, demanding a deep understanding of our Agent product and the ability to translate its capabilities into tangible business value for prospective customers. You will be instrumental in designing and delivering compelling product demonstrations, articulating technical solutions with clarity and precision, and adeptly addressing intricate technical inquiries.
• Your responsibilities extend beyond just showcasing the product; you will act as a trusted technical advisor, deeply understanding customer challenges and proactively identifying how Sierra's AI platform can provide innovative solutions. This involves a consultative approach, ensuring that our offerings are not just presented, but strategically aligned with each customer's unique business objectives and operational landscape.
• Collaboration is key to success in this role. You will work in close partnership with our Sales, Product, and Agent Engineering teams. This cross-functional synergy is vital for driving our GTM initiatives forward and for feeding invaluable customer insights back into our product development lifecycle. Your feedback will directly influence the continuous improvement of our Agents, embodying our customer-driven product development philosophy.
• As a technical leader in the initial stages of customer engagement, you will play a pivotal role in shaping perceptions and building confidence. You will be responsible for understanding and anticipating the needs of potential clients, ensuring they see Sierra as an industry-leading partner in AI solutions. This requires not only technical acumen but also strong interpersonal skills to build rapport and establish credibility with a diverse range of stakeholders.
• You will be expected to lead and support our customers through the entire sales process, from initial discovery calls to complex solution design. This includes crafting tailored demonstrations that highlight specific use cases and benefits relevant to each prospect. Your ability to connect a prospect’s specific business problems with Sierra’s solutions and articulate these connections to both technical and non-technical audiences is paramount.
• The ideal candidate will possess a strong technical foundation, coupled with exceptional communication and presentation skills. You will be adept at translating complex technical concepts into clear, concise language, ensuring that all parties involved understand the value proposition and technical feasibility of our AI solutions.
• Beyond direct customer interaction, you will contribute to the internal knowledge base, helping to refine sales enablement materials and technical documentation. You will be a go-to resource for technical expertise within the sales team, supporting them in navigating complex sales cycles and overcoming technical objections.
• This role offers a unique opportunity to be part of a fast-growing, innovative company with a strong mission. You will have the chance to work with world-class AI technology, contribute to shaping the future of customer experience, and grow your career in a dynamic and supportive environment. Your impact will be directly visible in our ability to expand our market presence and deliver exceptional value to our customers in France and beyond.
• We are looking for someone who thrives in a fast-paced environment, is passionate about AI, and is driven by a desire to help customers succeed. If you are a strategic thinker, a technical problem-solver, and an excellent communicator, we encourage you to apply and help us build the future of customer experience.
• You will be a key player in translating customer requirements and market feedback into actionable insights for our engineering and product teams. This involves a deep dive into the technical intricacies of our AI models and platform, ensuring that we are continuously innovating and staying ahead of the curve in the rapidly evolving AI landscape.
• Your role will involve staying abreast of the latest trends and developments in AI and customer experience technology, bringing this knowledge to bear in your customer interactions and internal strategy discussions. You will be a thought leader, helping to position Sierra as the premier provider of AI-driven customer solutions.
• The ability to manage multiple opportunities simultaneously, prioritize effectively, and maintain a high level of detail and organization is essential. You will be expected to manage your pipeline, forecast accurately, and contribute to the overall sales targets of the team.
• Ultimately, you will be the technical champion for Sierra's Agent product in France, driving adoption, ensuring customer satisfaction, and contributing significantly to the company's growth and success.

🎯 Requirements

• 5-7+ years of experience in Sales Engineering, Solutions Engineering, or a customer-facing technical sales role.
• Professional fluency in both French and English, with exceptional verbal and written communication abilities.
• Proven experience in building and delivering compelling product demonstrations and presentations to diverse audiences.
• Demonstrated ability to connect a prospect’s specific business problems with technical solutions and articulate these clearly to both technical and non-technical stakeholders.
• Experience in relationship-building with potential customers, including executives and technical leaders, and leading the sales process with Enterprise customers.

🏖️ Benefits

• Flexible (Unlimited) Paid Time Off
• Medical, Dental, and Vision benefits for you and your family
• Parental Leave
• Discretionary Benefit Stipend for personal spending
• Lunch, snacks, and coffee provided

Skills & Technologies

Onsite

Degree Required

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Sierra Technologies, Inc.

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About Sierra Technologies, Inc.

Sierra Technologies builds conversational AI agents for large enterprises, enabling companies to deploy autonomous, brand-aligned customer service experiences across voice and digital channels. Its platform integrates with existing CRM, ERP, and commerce systems to resolve complex customer issues, automate workflows, and provide real-time insights while maintaining security and compliance standards.

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