Sales Engineer (Spain)

📋 Description

• • Sierra Technologies, Inc. is at the forefront of revolutionizing customer experiences through advanced AI. We are building a cutting-edge platform designed to empower businesses to create more human, effective, and intelligent customer interactions. As a company, we are primarily based in San Francisco, but our global reach is expanding with growing offices in key international hubs including Atlanta, New York, London, Paris, Singapore, and Japan. Our presence in Madrid signifies our commitment to serving the vibrant European market with localized expertise.
• • Our foundation is built upon a robust set of core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles are not just words on a wall; they are the driving force behind our daily operations, shaping our culture and guiding our interactions with customers, partners, and each other. We believe in fostering an environment where these values are lived and breathed, ensuring accountability, empathy, quality, and responsiveness in all our endeavors.
• • The visionaries behind Sierra are Bret Taylor and Clay Bavor, individuals with unparalleled experience in the technology sector. Bret Taylor, currently serving as Board Chair of OpenAI, has a distinguished career including co-CEO of Salesforce, where he led the integration of his previous company, Quip. His tenure as CTO of Facebook and his early product management role at Google, where he co-created Google Maps, highlight his profound impact on the digital landscape. Clay Bavor brings 18 years of experience from Google, where he most recently spearheaded Google Labs. His leadership in pioneering Google's AR/VR efforts, Project Starline, and Google Lens, along with his management of product and design teams for Google Workspace, underscores his expertise in innovative technologies.
• • As a Sales Engineer in Madrid, you will be the pivotal technical expert driving our Go-To-Market (GTM) strategy in Spain and potentially broader European regions. Your primary responsibility will be to design and deliver compelling demonstrations of Sierra’s Agent product, showcasing its capabilities and tailoring solutions to meet the unique needs of our prospective clients. You will serve as the technical authority, adeptly answering complex questions about our AI solutions and articulating their value proposition with clarity and precision.
• • This role demands a highly collaborative approach. You will work in close partnership with our Sales, Product, and Agent Engineering teams. This cross-functional synergy is crucial for both propelling our GTM initiatives forward and for continuously enhancing our Agent product. By channeling customer feedback and insights, you will play an instrumental role in our customer-driven product development philosophy, ensuring our offerings remain at the cutting edge of AI innovation.
• • You will be a key leader and supporter for our customers from the very initial stages of engagement. In these earliest conversations, you will be tasked with deeply understanding and anticipating the needs and challenges of our future clients. Your ability to connect their specific business problems with Sierra’s innovative AI solutions will be paramount in solidifying our position as an industry leader.
• • This involves translating complex technical concepts into understandable terms for a diverse audience, ranging from C-suite executives to technical decision-makers. You will be responsible for building and nurturing strong relationships with potential customers, demonstrating a deep understanding of their business objectives and how our AI platform can drive tangible outcomes.
• • Your expertise will extend to leading the sales process for enterprise-level clients, guiding them through technical evaluations and ensuring a seamless integration path for Sierra’s solutions. This includes proactively identifying opportunities for upselling and cross-selling based on a thorough understanding of customer needs and market trends.
• • Furthermore, you will contribute to the continuous improvement of our sales enablement materials, developing technical documentation, best-practice guides, and advanced demo scenarios. Your insights will be invaluable in refining our product roadmap, ensuring it aligns with market demands and emerging technological advancements.
• • This role is an exceptional opportunity for a technically adept and customer-focused individual to make a significant impact within a rapidly growing, AI-focused company. You will be instrumental in shaping the success of Sierra’s expansion into the Spanish market and beyond, contributing directly to our mission of delivering exceptional AI-powered customer experiences.