Sales Operations Administrator-IN

Arctic Wolf Networks, Inc.

Job Overview

Location

Remote - IND - Karnataka

Job Type

Full-time

Full Job Description

📋 Description

• Support the Customer Success team by managing contract cycles and creating renewal quotes for subscription-based services.
• Ensure deal structures align precisely with contracted subscriptions to be renewed, maintaining accuracy in pricing and terms.
• Respond to Customer Success Manager (CSM) inquiries regarding quotes, orders, and invoices in a timely and accurate manner.
• Follow up on renewal processes to ensure seamless booking, including order processing and coordination with billing and operations teams.
• Verify that contract data is accurately reflected in financial models and confirm all required approvals are documented and secured.
• Serve as a data steward for Salesforce, maintaining clean, accurate, and up-to-date records for partners, prospects, and customers.
• Support end-to-end quote-to-cash operations, including opportunity creation, order management, and cross-functional coordination with Sales, Channel, and Manufacturing teams.
• Collaborate across departments including Sales, Channel, Operations, and Billing to ensure alignment and efficiency in sales support workflows.
• Maintain strict attention to detail in all documentation, data entry, and process execution to prevent revenue leakage or compliance issues.
• Operate within a defined remote work schedule of 2:00 PM to 11:00 PM IST, aligned with team and customer support needs.
• Adhere to Arctic Wolf’s Information Security policies and protocols to protect confidential business information and ensure data integrity.
• Participate in all video interviews on-camera unless prior accommodation has been requested and approved due to technical or location constraints.

🎯 Requirements

• 4 or more years’ experience in sales operations
• Proficient experience with Salesforce.com
• Prior experience working with quoting, subscriptions, and contracts
• Undergraduate degree from an accredited university
• Prior experience working with channel partners (preferred)
• Excellent verbal and written communication skills

🏖️ Benefits

• Equity for all employees
• Flexible annual leave, paid holidays, and volunteer days
• Comprehensive private benefits plan including medical insurance for employee and family, life insurance (3x compensation), and personal accident insurance
• Fertility support and paid parental leave
• Employee Assistance Program
• Background checks required for position

Skills & Technologies

Remote

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Arctic Wolf Networks, Inc.

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About Arctic Wolf Networks, Inc.

Arctic Wolf Networks delivers cloud-native cybersecurity operations through a managed detection and response platform. The company provides 24×7 security monitoring, threat detection, incident response, vulnerability management, and security awareness training for mid-market and enterprise organizations. Its concierge security team model combines proprietary technology with human expertise to help clients strengthen security posture, reduce alert fatigue, and meet compliance mandates across hybrid cloud, on-premises, and industrial environments.

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