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Job Overview
Location
Remote
Job Type
Full-time
Category
Product Management
Date Posted
November 2, 2025
Full Job Description
đź“‹ Description
- • Join GenScript, a global biotechnology leader founded in 2002 and publicly listed (Stock Code: 1548.HK), as our next Sales Operations Specialist. Operating under the ProBio division, you will sit at the intersection of data, strategy, and commercial excellence, empowering a high-performing sales organization that accelerates breakthrough therapies from discovery to commercialization.
- • Own the end-to-end analytics engine for North American commercial operations. You will design, build, and maintain KPI frameworks that measure rep productivity, territory penetration, win/loss rates, and revenue velocity across plasmid, viral vector, and cell-therapy CDMO services. Translate raw CRM and ERP data into concise, board-ready narratives that spotlight trends, risks, and growth levers.
- • Architect and curate executive dashboards in Salesforce and BI tools (Tableau, Power BI, or Looker) that refresh in near real-time. These dashboards will become the single source of truth for VPs, directors, and field reps—driving daily decisions on quota allocation, resource deployment, and pricing strategy.
- • Serve as the CRM guardian and power-user. You will configure custom objects, page layouts, validation rules, and workflows to mirror evolving business processes; perform quarterly data audits to maintain >95 % accuracy; and roll out lightning-fast enhancements that reduce sales admin time by 20 %.
- • Partner with cross-functional stakeholders—Sales, Marketing, Finance, and Legal—to streamline the quote-to-cash cycle. You will map bottlenecks in CPQ (Configure-Price-Quote), contract redlining, and invoicing, then launch targeted process fixes that compress cycle time and improve customer experience.
- • Lead monthly “Win Lab” sessions where you dissect recent deals (both won and lost) with account executives. Use statistical models and qualitative feedback to codify best-practice playbooks that lift win rates and average deal size.
- • Drive territory and quota design for the fiscal year. Leverage TAM (Total Addressable Market) analytics, historical performance, and white-space mapping to recommend equitable quota assignments and balanced patch coverage.
- • Champion change-management for every new sales tool or process. Create quick-reference guides, host live training webinars, and embed just-in-time learning inside the CRM to ensure 100 % adoption within 30 days of launch.
- • Maintain strict compliance with FDA, EMA, and HIPAA regulations governing customer data. You will implement role-based access controls, audit trails, and quarterly security reviews that exceed industry standards.
- • Contribute to the global Sales Operations community of practice. Share templates, code snippets, and lessons learned with counterparts in Europe and APAC to foster a culture of continuous improvement and standardization.
- • Report directly to the Director of Commercial Operations while enjoying the flexibility of a fully remote U.S. base. Occasional travel (up to 10 %) to scientific conferences or HQ summits will keep you connected to the broader GenScript mission of making humans and nature healthier through biotechnology.
🎯 Requirements
- • 3+ years of hands-on experience in sales operations, revenue operations, or business intelligence within life-science, pharmaceutical, or biotechnology sectors
- • Expert-level proficiency with Salesforce CRM—certified Admin or Advanced Admin strongly preferred
- • Advanced Excel / Google Sheets and SQL skills; experience with Tableau, Power BI, or Looker for dashboard development
- • Bachelor’s degree in Business, Life Sciences, Data Analytics, or related discipline
- • Nice-to-have: familiarity with CDMO or CRO business models and regulated environments (FDA, EMA, GxP)
🏖️ Benefits
- • Competitive base salary of $70,000–$80,000 plus annual performance bonus
- • 100 % remote work flexibility with home-office stipend and co-working allowance
- • Comprehensive medical, dental, and vision insurance starting day one
- • 401(k) with company match and immediate vesting
- • Annual professional-development budget ($2,500) for certifications, conferences, or courses
Skills & Technologies
About GenScript Biotech Corporation
GenScript Biotech Corporation is a global life-science research services and product provider headquartered in Piscataway, New Jersey, with major operations in China, Europe, and the United States. Founded in 2002, the company supplies gene synthesis, peptide synthesis, custom antibodies, protein production, cell line development, GMP-grade biologics, and CRISPR reagents to academic, pharmaceutical, and industrial researchers. It operates proprietary synthetic biology platforms, automated manufacturing, and regulatory-compliant facilities that support drug discovery, diagnostics, and therapeutic development worldwide.
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