Job Overview
Location
Sydney, Australia
Job Type
Full-time
Category
Sales
Date Posted
February 24, 2026
Full Job Description
📋 Description
- • Join Twilio as a Sales Support Specialist 2 and become an integral part of our dynamic Communications Strategic Sales team, based remotely in Sydney, Australia.
- • This role is perfect for a driven and ambitious individual with a genuine passion for communications technology, a commitment to delivering exceptional customer outcomes, and a desire to contribute to a world-class sales organization.
- • As the Sales Support Specialist, you will be the operational linchpin, acting as the crucial connection between Account Executives (AEs) and various internal departments, ensuring seamless execution across the entire sales cycle.
- • Your primary focus will be on providing comprehensive operational support to AEs, enabling them to concentrate on strategic selling and client relationships.
- • You will play a pivotal role in managing and streamlining pricing and deal workflows, ensuring accuracy and efficiency from initial quote to final order.
- • This includes mastering internal pricing tools and meticulously preparing pricing and deal structures to meet client needs and business objectives.
- • A key responsibility will be the creation, amendment, and execution of Order Forms, including obtaining necessary signatures.
- • You will proactively engage with client stakeholders to verify the accuracy of Proposal Bill of Materials (BOMs) within Order Forms, ensuring all details are correct before finalization.
- • You will be instrumental in the quote creation process, utilizing and becoming proficient in Configure, Price, Quote (CPQ) workflows.
- • This involves expertly converting CPQ outputs into professional, customer-facing quotes and documentation that clearly articulate proposed solutions and pricing.
- • Maintaining the integrity and accuracy of CRM records will be a core function, ensuring all account, opportunity, contact, and lead data is up-to-date and reflects the current sales landscape.
- • You will be the go-to person for managing account data and ownership queries, including complex tasks such as account consolidation and SID movements, ensuring data consistency and clarity.
- • Beyond CRM, you will serve as a vital internal liaison, initiating and diligently following up on requests across multiple departments.
- • This includes coordinating with Billing, DSO (likely a financial or operational department), Legal, Security Questionnaire teams, Collections, Credit Memos, Credit Checks, Carrier Relations, and Support Ticketing systems.
- • Your ability to navigate these interdependencies will be crucial for resolving issues and moving deals forward efficiently.
- • You will collaborate closely with internal stakeholders such as Deal Desk, Contracts, Legal, Pre-Sales engineers, and Security teams to ensure all aspects of the sales process are executed smoothly and without friction.
- • A critical part of your role is ensuring all necessary paperwork is accurately completed and consistently represented across all documentation.
- • You will be adept at managing people, complex data sets, and intricate processes, bringing order and clarity to potentially challenging situations.
- • Providing direct customer support will be an important facet of this role, offering assistance and information as needed.
- • You will demonstrate the willingness and ability to join customer calls alongside AEs, contributing to client discussions.
- • On these calls, you will be expected to explain and present relevant aspects of Twilio's offerings and processes, acting as a knowledgeable resource.
- • A portion of your time (less than 10%) will be dedicated to preparing for sales meetings and conducting essential AE research, providing valuable insights and groundwork.
- • You will actively contribute to Team Success by creating and maintaining team-level trackers for all cross-functional challenges and tasks.
- • You will proactively work with Regional Leaders and frontline management to follow up on these items and drive them to resolution, fostering a culture of accountability and continuous improvement.
- • This role demands a proactive, organized, and detail-oriented individual who thrives in a fast-paced, collaborative environment and is eager to make a significant impact on sales performance and customer satisfaction.
- • By excelling in these responsibilities, you will directly contribute to the efficiency and success of the sales team and enhance the overall customer experience with Twilio.
🎯 Requirements
- • Minimum of 3 years of experience in sales support, customer success, account management, or a closely related field.
- • Bachelor's Degree or an equivalent combination of education and professional experience.
- • Demonstrated ability to manage and execute complex workflows, including pricing, quoting, and order form processing.
- • Proficiency in CRM systems and a strong aptitude for data management and accuracy.
- • Excellent organizational skills with a meticulous attention to detail in all communications and documentation.
- • Proven ability to collaborate effectively with cross-functional teams and internal stakeholders.
- • Strong problem-solving skills and a proactive, “can-do” attitude.
- • Experience with CPQ (Configure, Price, Quote) tools is highly desirable.
- • Knowledge of CPaaS (Communications Platform as a Service) and the telecommunications industry is a significant plus.
- • Ability to prioritize tasks effectively in a dynamic environment and manage multiple competing demands.
🏖️ Benefits
- • Competitive salary and performance-based incentives.
- • Comprehensive health, dental, and vision insurance plans.
- • Generous paid time off (PTO) and company holidays.
- • Ample parental and wellness leave to support work-life balance.
- • Retirement savings program with company matching.
- • Opportunities for professional development and continuous learning.
- • A vibrant, inclusive, and remote-first work environment with a strong culture of connection.
Skills & Technologies
Remote
Degree Required
About Twilio Inc.
Twilio Inc. provides cloud-based communications platforms that enable developers to integrate voice, messaging, video, email, and authentication into applications via APIs. Founded in 2008, the company offers programmable services for SMS, voice calls, WhatsApp, email, and IoT connectivity, serving enterprises, startups, and communication service providers globally. Twilio operates a pay-as-you-go model, allowing customers to scale usage without managing underlying telecom infrastructure. The company is headquartered in San Francisco, California, and trades on the New York Stock Exchange under the symbol TWLO.
