Salesforce Business Analyst - Remote

📋 Description

• • Work with federal health client stakeholders, product owners, architects, developers, testers, and operations teams to gather, analyze, document, and validate business and technical requirements for Salesforce applications and shared platform services.
• • Translate stakeholder needs into epics, features, user stories, acceptance criteria, process flows, requirements documentation, and supporting delivery artifacts for Salesforce implementations.
• • Support backlog refinement by clarifying priorities, identifying dependencies, resolving ambiguity, and preparing user stories for development and testing within an Agile environment.
• • Analyze current-state business processes to identify opportunities for modernization, reduction of manual effort, improvement of data quality, and enhancement of user experience.
• • Facilitate requirements sessions, stakeholder interviews, working sessions, demos, user group discussions, and review meetings to align cross-functional teams on deliverables.
• • Support Salesforce configuration and development teams by clarifying functional requirements, answering questions, and validating that delivered features meet defined acceptance criteria.
• • Coordinate with QA teams to support test planning, test case development, defect triage, user acceptance testing (UAT), regression testing, and production readiness activities.
• • Support release readiness by ensuring requirements traceability, preparing stakeholder communications, validating documentation, drafting release notes, providing training inputs, and collecting post-release feedback.
• • Document decisions, risks, issues, dependencies, action items, and stakeholder feedback in project tools and knowledge repositories to ensure auditability and transparency.
• • Support change control processes by documenting requested changes, assessing business impact, coordinating review cycles, and tracking approvals through implementation.
• • Maintain clear, comprehensive documentation for business processes, system functionality, user guidance, standard operating procedures (SOPs), and knowledge base content.
• • Ensure all requirements and deliverables comply with federal security, privacy, Section 508, documentation, and production support expectations in a regulated environment.
• • Operate within a remote work model across the United States, adhering to ICF’s location monitoring, IP restrictions, and prohibition of personal VPN use.
• • Collaborate in a structured Agile delivery framework, supporting sprint planning, retrospectives, backlog grooming, and PI planning as required by client contracts.
• • Assist in stakeholder onboarding, shared services integration, and application rationalization efforts for enterprise Salesforce environments.
• • Contribute to continuous improvement initiatives by evaluating existing workflows and proposing enhancements aligned with business outcomes and operational efficiency.
• • Participate in security authorization and audit-ready documentation processes to meet federal compliance standards for healthcare and regulated programs.
• • Use collaboration tools such as Jira, Confluence, Slack, and Mural to manage requirements, track progress, and communicate with distributed teams.
• • Deliver user-centric documentation including training materials, knowledge articles, release notes, and SOPs to support end-user adoption and platform sustainability.