Job Overview
Location
Nicosia
Job Type
Full-time
Category
Customer Success
Date Posted
May 14, 2026
Full Job Description
đź“‹ Description
- • As a Scale Customer Success Manager at Wrike, you will play a critical role in helping customers maximize the value they gain from the Wrike platform by driving product adoption, increasing satisfaction, and identifying growth opportunities through scalable digital engagement strategies.
- • Day to day, you will implement engagement strategies using webinars, automated email campaigns, in-app messaging, and targeted 1:1 interactions; monitor customer health at scale using digital tools and analytics; identify expansion opportunities; and promote a digital-first culture across customer success initiatives.
- • You will join Wrike’s Self Service team, supporting a diverse customer base in the DACH region from the Nicosia office, contributing to a company vision where everyone is free to focus on their most purposeful work through innovative work management solutions.
- • In this role, you will develop expertise in scalable customer success, data-driven customer health monitoring, digital engagement campaigns, and SaaS business acumen while advancing your career in a collaborative, customer-focused, and innovative environment.
🎯 Requirements
- • 2+ Years of Experience in Scale Customer Success, Account Management, or similar customer-facing role, preferably within SaaS
- • Customer-Centric Mindset with focus on understanding customer needs and delivering value
- • Exceptional organizational skills to manage high volumes of activities efficiently while maintaining quality
- • Experience in driving digital engagement campaigns (e.g., webinars, automated emails, in-app messaging)
- • Ability to communicate written and orally in German and English
- • Solid understanding of business processes, negotiation, and data-driven mindset in enterprise customer context
🏖️ Benefits
- • 25 calendar days of paid vacation
- • Sick Leave Compensation (5 Paid Uncertified Sick Days)
- • Parental Leave: 18 Weeks Maternity / 4 Week Paternity
- • 2 Volunteer Days
- • Medical Insurance (Employees + Dependents)
- • Hybrid Working Model
- • School Allowance (Up to €600/month for school aged kids)
- • SIM card with Unlimited Internet Access for active employees
- • Office Lunch Allowance (via Wolt) on Wednesdays / Thursdays
Skills & Technologies
About Wrike, Inc.
Wrike provides cloud-based work management software that helps teams plan, track, and collaborate on projects in real time. Its platform combines task management, Gantt charts, kanban boards, proofing, resource planning, and customizable workflows to serve marketing, creative, product, and professional services teams. The system integrates with email, file storage, and enterprise apps to centralize work and automate status updates, aiming to reduce status meetings and email overload. Founded in 2006, Wrike serves over 20,000 organizations worldwide and is headquartered in San Diego, California.
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