Job Overview
Location
Prague
Job Type
Full-time
Category
Customer Success
Date Posted
May 14, 2026
Full Job Description
đź“‹ Description
- • As a Scale Customer Success Manager for the DACH region, you will play a critical role in helping Wrike customers maximize the value they gain from the platform by driving product adoption, increasing satisfaction, and identifying growth opportunities through scalable digital engagement strategies.
- • Day to day, you will implement engagement strategies using scalable digital plays such as webinars, automated email campaigns, and in-app messaging, combined with targeted 1:1 interactions; monitor customer health at scale using analytics tools to track GRR and NRR; identify expansion opportunities from digital insights; and promote a digital-first culture in customer success initiatives.
- • You will join Wrike’s Self Service team within a global innovator in work management, where the vision is to free everyone to focus on their most purposeful work. The company fosters a culture of being smart, dedicated, approachable, customer-focused, collaborative, creative, and committed, with hybrid work options based in Prague.
- • In this role, you will develop expertise in scalable customer success, digital engagement, SaaS business acumen, and data-driven retention strategies, while growing your impact in a high-volume, high-impact environment that values continuous learning and organizational discipline.
🎯 Requirements
- • 2+ Years of Experience in Scale Customer Success, Account Management, or similar customer-facing role, preferably in SaaS
- • Customer-Centric Mindset with focus on understanding needs and delivering value
- • Discipline and Organization: Exceptional organizational skills to manage high volumes efficiently
- • Curiosity and Learning: Willingness to continuously grow and develop in the role
- • Digital Engagement Experience: Proven ability to drive digital engagement campaigns
- • Business Acumen: Understanding of business processes, negotiation, and data-driven mindset in enterprise context
- • Ability to communicate written and orally in German and English
🏖️ Benefits
- • 5 Weeks of paid vacation
- • Sick Leave Compensation: 5 Paid Uncertified Sick Days, 2 weeks fully paid with medical certificate, additional 4 weeks paid at 80% salary rate
- • Parental Leave (fully paid): 18 Weeks Maternity / 4 Week Paternity
- • 2 Volunteer Days
- • Meal Vouchers (CZK 220 per working day)
- • Annual Prague Travel Card (LĂtaÄŤka)
- • Hybrid Working Model
- • Benefit budget with flexible options including MultiSport card, Canadian Medical membership, pension savings plan contributions, and Benefit Plus choices
Skills & Technologies
About Wrike, Inc.
Wrike provides cloud-based work management software that helps teams plan, track, and collaborate on projects in real time. Its platform combines task management, Gantt charts, kanban boards, proofing, resource planning, and customizable workflows to serve marketing, creative, product, and professional services teams. The system integrates with email, file storage, and enterprise apps to centralize work and automate status updates, aiming to reduce status meetings and email overload. Founded in 2006, Wrike serves over 20,000 organizations worldwide and is headquartered in San Diego, California.
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