Job Overview
Location
Chicago
Job Type
Full-time
Category
Customer Success
Date Posted
June 24, 2026
Full Job Description
đź“‹ Description
- • As a Scaled Customer Success Manager at Harvey AI Inc., you will drive retention, renewal, and expansion outcomes across a high-volume book of business, playing a critical role in maximizing net revenue retention and ensuring customers derive deep value from Harvey’s AI-powered legal and professional services platform.
- • You will own the full commercial lifecycle for a portfolio of accounts, leading scaled engagement motions such as QBRs, value reviews, and enablement sessions, while monitoring customer health using data and analytics to identify churn signals and execute intervention plans.
- • You will join a fast-moving, mission-driven team at Harvey AI, a company transforming legal and professional services through frontier agentic AI, with 1500+ customers across 60+ countries, strong product-market fit, and backing from world-class investors, operating by the values of Decisiveness, Simplicity, and Job's Not Finished.
- • You will develop strategic advisory skills, influence product roadmap through cross-functional collaboration with Legal Engineering, Product, and Sales, and build scalable playbooks that elevate customer engagement, renewals, and expansion processes—positioning you for growth in a high-impact, AI-driven SaaS environment.
🎯 Requirements
- • 3+ years of experience in Customer Success, Account Management, or a renewals-focused role within Enterprise SaaS, legal technology, or management consulting
- • Demonstrated track record of managing a high-volume book of business and consistently meeting or exceeding retention and expansion targets
- • Strong commercial acumen with experience owning renewals conversations and identifying upsell or expansion opportunities within existing accounts
- • Excellent communication and strategic planning skills, with the ability to engage stakeholders at multiple levels and deliver polished QBRs and value reviews
- • Data-driven mindset with experience leveraging customer health metrics, adoption data, and CS platforms to inform strategy
- • Collaborative, proactive disposition with a team-first mentality and comfort operating in a fast-paced, ambiguity-rich environment
🏖️ Benefits
- • Competitive compensation range of $112,000 - $168,000
- • Opportunity to work at a fast-scaling AI company with 1500+ customers in 60+ countries and strong product-market fit
- • Collaborative, mission-driven culture focused on Decisiveness, Simplicity, and Job's Not Finished
- • Cross-functional collaboration with Legal Engineering, Product, and Sales teams to influence product roadmap
- • Clear path for personal, professional, and financial growth in a defining category of AI-powered professional services
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Harvey AI Inc.
Harvey AI Inc. provides a generative artificial-intelligence platform engineered specifically for the legal profession. The software integrates with law-firm workflows to automate contract drafting, review, due-diligence and regulatory research, producing lawyer-quality language grounded in up-to-date statutes and precedents. Harvey combines large language models trained on legal corpora with secure, private-cloud deployment and firm-specific fine-tuning to maintain confidentiality and compliance. Clients range from global law firms to in-house legal departments seeking efficiency gains without compromising accuracy or security. The company was founded in 2022 and is headquartered in San Francisco, California.
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