Scaled Customer Success Manager

Harvey AI Inc.

Job Overview

Location

Dallas

Job Type

Full-time

Full Job Description

📋 Description

• The Scaled Customer Success Manager role at Harvey AI Inc. is critical to driving retention, renewal, and expansion across a high-volume book of business, directly impacting net revenue retention and customer lifetime value in a fast-growing AI-powered legal tech company.
• Day to day, the role involves owning renewals and expansions for a named portfolio of accounts, leading scaled engagement motions like QBRs and value reviews, monitoring customer health using data to identify churn risks, serving as a trusted advisor to integrate Harvey’s AI solutions into customer workflows, collaborating with Sales, Product, and Legal Engineering to influence roadmap and align on goals, and building scalable playbooks to improve team efficiency and effectiveness.
• Harvey AI Inc. is transforming legal and professional services through frontier agentic AI, an enterprise-grade platform, and deep domain expertise, with 1500+ customers across 60+ countries, strong product-market fit, and backing from top-tier investors, operating with intensity and values of Decisiveness, Simplicity, and Job's Not Finished.
• In this role, the person can develop deep expertise in AI-driven customer success at scale, sharpen commercial and strategic account management skills, influence product direction through customer insights, and grow into a leader within a rapidly scaling function at the forefront of AI adoption in professional services.

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, or a renewals-focused role within Enterprise SaaS, legal technology, or management consulting
• Demonstrated track record of managing a high-volume book of business and consistently meeting or exceeding retention and expansion targets
• Strong commercial acumen with experience owning renewals conversations and identifying upsell or expansion opportunities within existing accounts
• Excellent communication and strategic planning skills, with the ability to engage stakeholders at multiple levels and deliver polished QBRs and value reviews
• Data-driven mindset with experience leveraging customer health metrics, adoption data, and CS platforms to inform strategy
• Collaborative, proactive disposition with a team-first mentality and comfort operating in a fast-paced, ambiguity-rich environment

🏖️ Benefits

• Opportunity to help build a generational company at a true inflection point in AI and professional services
• Exposure to 1500+ customers across 60+ countries, enabling global impact and diverse client engagement
• Collaboration with world-class teams in Sales, Product, and Legal Engineering to shape product roadmap and customer outcomes
• Clear path for personal, professional, and financial growth in a fast-scaling, high-bar environment
• Culture rooted in Decisiveness, Simplicity, and Job's Not Finished, fostering ownership and continuous improvement
• Access to cutting-edge agentic AI technology and deep domain expertise in legal and professional services transformation

Skills & Technologies

Onsite

$112k-168k

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Harvey AI Inc.

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About Harvey AI Inc.

Harvey AI Inc. provides a generative artificial-intelligence platform engineered specifically for the legal profession. The software integrates with law-firm workflows to automate contract drafting, review, due-diligence and regulatory research, producing lawyer-quality language grounded in up-to-date statutes and precedents. Harvey combines large language models trained on legal corpora with secure, private-cloud deployment and firm-specific fine-tuning to maintain confidentiality and compliance. Clients range from global law firms to in-house legal departments seeking efficiency gains without compromising accuracy or security. The company was founded in 2022 and is headquartered in San Francisco, California.

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