Scaled Customer Success Manager - AMER

Remofirst Inc.

Job Overview

Location

Colombia

Job Type

Full-time

Full Job Description

📋 Description

• As a Scaled Customer Success Manager - AMER at Remofirst Inc., you will play a critical role in enabling Freedom of Work by guiding customers and their employees through the global employment lifecycle using the company’s all-in-one HR platform.
• Your day-to-day responsibilities include advising and proactively guiding customers and their employees through onboarding onto the RemoFirst platform, serving as their primary point of contact for ongoing needs, and supporting them throughout their global employment journey.
• You will be part of the Customer Experience and Growth team, a small but strong group of 200+ problem solvers and overachievers who collaborate closely with Sales, Product, and Finance to deliver world-class service and support clients’ global employees via local partner networks.
• In this role, you will develop deep expertise in global HR operations, compliance, and payroll while building trusted relationships with international clients, contributing to customer retention and expansion, and growing your impact in a fast-scaling, mission-driven startup environment.

🎯 Requirements

• Experience in customer success, account management, or client-facing roles, preferably in SaaS, HR tech, or global employment solutions
• Strong communication and interpersonal skills to effectively guide and support diverse clients and their employees across the Americas
• Ability to manage multiple customer accounts and prioritize tasks in a fast-paced, scaling environment
• Familiarity with HR processes such as onboarding, compliance, payroll, or benefits administration
• Proficiency in using CRM or customer success platforms (e.g., Gainsight, HubSpot, Salesforce) to track engagement and drive outcomes
• Fluency in English; Spanish language skills are a plus for serving clients across Latin America

🏖️ Benefits

• Fully remote work opportunity based in Colombia with flexibility to collaborate across global teams
• Chance to work with innovative, Fortune 500 and startup clients transforming how they manage global workforces
• Professional growth in global HR, compliance, and customer success within a rapidly scaling tech company
• Collaborative, mission-driven culture focused on enabling Freedom of Work for employees worldwide
• Exposure to cross-functional initiatives with Product, Sales, and Finance teams to shape product and service excellence

Skills & Technologies

Onsite

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

Remofirst Inc.

Visit Website

About Remofirst Inc.

Remofirst provides an Employer of Record platform enabling companies to hire employees and contractors in 180+ countries without establishing local entities. It handles global payroll, benefits, taxes, compliance and localized contracts while maintaining adherence to regional labor laws. The platform consolidates workforce management, offering real-time dashboards, automated invoicing, and integrated support for onboarding, offboarding, and ongoing HR administration across distributed teams.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.