Scaled Customer Success Manager - EMEA

Remofirst Inc.

Job Overview

Location

Portugal

Job Type

Full-time

Full Job Description

📋 Description

• As a Scaled Customer Success Manager - EMEA at Remofirst Inc., you will play a critical role in guiding customers and their employees through the global employment lifecycle, ensuring seamless onboarding and ongoing support via the company’s all-in-one global HR platform.
• Your day-to-day responsibilities include advising customers on compliance, payroll, and benefits management, serving as the primary point of contact post-onboarding, and proactively addressing client needs to drive retention and satisfaction across the EMEA region.
• You will join a small but growing team of 200+ professionals at Remofirst, a mission-driven company transforming global hiring by enabling 'Freedom of Work' through innovative HR technology and strategic partnerships with Fortune 500 companies and leading startups.
• In this role, you will develop deep expertise in global employment practices, strengthen your client advisory skills, and contribute to scaling customer success operations while advancing your career in a fast-paced, high-impact environment.

🎯 Requirements

• Experience in customer success, account management, or client-facing roles within HR, payroll, or global employment services
• Strong understanding of international compliance, payroll processes, and benefits administration across multiple jurisdictions
• Excellent communication and interpersonal skills with the ability to build trust and manage relationships with diverse stakeholders
• Proven ability to manage multiple client accounts efficiently in a fast-paced, scalable environment
• Fluency in English; additional EMEA language skills (e.g., French, German, Spanish) are a plus
• Bachelor’s degree in Business, Human Resources, or a related field (or equivalent experience)

Skills & Technologies

Onsite

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Remofirst Inc.

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About Remofirst Inc.

Remofirst provides an Employer of Record platform enabling companies to hire employees and contractors in 180+ countries without establishing local entities. It handles global payroll, benefits, taxes, compliance and localized contracts while maintaining adherence to regional labor laws. The platform consolidates workforce management, offering real-time dashboards, automated invoicing, and integrated support for onboarding, offboarding, and ongoing HR administration across distributed teams.

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