Scaled Partner Manager

Patreon, Inc.

Job Overview

Location

New York

Job Type

Full-time

Full Job Description

📋 Description

• Own the design and execution of scaled, higher-touch programming for approximately 600 top mid-market creators on Patreon, ensuring they feel supported and empowered to grow their businesses.
• Build and manage lifecycle email series, newsletters, and automated outreach campaigns that maintain a personal tone while operating at scale across a large creator cohort.
• Design and run virtual office hours and 1:many events that provide creators with actionable guidance, product education, and community connection without requiring 1:1 time for every creator.
• Develop repeatable, scalable playbooks and processes for creator engagement that can operate autonomously after initial setup, reducing dependency on manual intervention.
• Use data signals from CRM and outreach tools (e.g., Salesforce, Airtable) to prioritize creator outreach, identify at-risk users, and surface high-potential opportunities for engagement.
• Serve as the primary touchpoint for mid-market creators, recognizing when a creator needs deeper support—such as a growth strategy conversation or product walkthrough—and escalating or intervening appropriately.
• Collaborate cross-functionally with Product, Marketing, and Creator Success teams to align scaled programming with platform features, product updates, and creator needs.
• Publish and iterate on content that educates and motivates creators, including tips for monetization, community building, and platform utilization, tailored to mid-market audience segments.
• Measure the effectiveness of all scaled programs through engagement metrics, retention rates, and creator feedback, using insights to refine strategies and optimize outcomes.
• Establish new programs from scratch in an early-stage role, with no existing playbook; define structure, cadence, channels, and success metrics independently.
• Maintain the unique personal touch that defines Patreon’s creator experience, even as programs scale to serve hundreds of creators simultaneously.
• Advocate for creator needs internally, translating patterns in creator behavior and feedback into product and operational recommendations.
• Ensure all communications reflect Patreon’s core values: putting creators first, building with craft, making it happen, and winning together.
• Operate in a hybrid model with two required in-office days per week in either New York or San Francisco, fostering team cohesion and collaborative ideation.

🎯 Requirements

• 5 or more years of experience in creator success, partnerships, community management, or a related creator-economy role, or equivalent experience
• Demonstrated experience building or running scaled programs, lifecycle email campaigns, or creator programming—owned an email series, newsletter, or event program end-to-end
• Written communication skills demonstrated at scale—write outreach that feels personal and adapt voice for milestone emails, newsletters, and educational content
• Fluency with CRM and outreach tools (Salesforce, Airtable, or equivalent) and ability to use data signals to prioritize work across large creator cohorts
• Track record of building repeatable processes and playbooks—created infrastructure or programming that continued to work without managing every instance
• Able to define your own structure in an early-stage role—this program doesn’t exist yet, and you’ll build the approach from the ground up

🏖️ Benefits

• Competitive salary and equity plans
• Healthcare coverage
• Flexible time off and company holidays with recharge days
• Commuter benefits
• Lifestyle stipends
• Learning and development stipends
• Patronage (creator support benefits)
• Parental leave
• 401k plan with matching
• Hybrid work model with two in-office days per week in New York or San Francisco

Skills & Technologies

Remote

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Patreon, Inc.

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About Patreon, Inc.

Patreon operates a membership platform that lets creators offer subscription tiers to fans who provide recurring financial support. Founded in 2013 and headquartered in San Francisco, the company provides billing, analytics, community and content-distribution tools that enable musicians, podcasters, writers, artists and other creators to earn predictable income while deepening engagement with their most dedicated followers. Fans pledge monthly amounts in exchange for perks such as early access, bonus material, merchandise and community interaction, with Patreon collecting a percentage of each transaction plus payment-processing fees.

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