SemiSenior Technical Customer Onboarding Specialist (Part-time) - SaaS

TrueLogic Company

Job Overview

Location

Santo Domingo

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary point of contact for new SaaS clients, guiding them through the end-to-end onboarding process with clear, professional, and empathetic communication.
• Assist clients in connecting their Point of Sale (POS) systems to the proprietary advertising platform, providing step-by-step support and training as needed.
• Build and launch form-based ad campaigns on behalf of clients using the internal platform interface, aligning campaign configurations with their business objectives in hospitality and retail.
• Deliver high-touch client support via email and occasional video or phone calls to resolve onboarding questions, clarify platform functionality, and ensure a seamless start.
• Identify, document, and troubleshoot minor system bugs or user errors during onboarding, escalating complex technical issues to the engineering team with detailed logs and reproduction steps.
• Maintain accurate records of client configurations, campaign settings, and communication history to ensure continuity and accountability across onboarding cycles.
• Collaborate with internal teams including customer success, engineering, and product to relay client feedback and improve onboarding workflows.
• Ensure all client setups meet quality standards by verifying data integrations, campaign parameters, and system connectivity before finalizing onboarding.
• Adapt communication style to suit clients with varying technical proficiency, translating platform features into actionable, non-technical guidance.
• Manage multiple client onboarding requests simultaneously while maintaining attention to detail and meeting defined timelines.
• Stay updated on platform updates, new features, and integration requirements to provide accurate and current guidance to clients.
• Contribute to the continuous improvement of onboarding materials by identifying common pain points and suggesting enhancements to documentation or training resources.
• Work exclusively within U.S. business hours to align with client availability and support needs, ensuring timely responses and proactive outreach.
• Represent the company professionally in all client interactions, reinforcing trust and confidence in the platform’s reliability and support quality.

🎯 Requirements

• B2+ / C1 level English proficiency with strong written and verbal communication skills
• 2+ years of experience in Customer Support, Customer Success, Onboarding, Implementation, or Technical Support
• Prior experience working with a SaaS product or platform (required)
• Comfortable working directly with clients and guiding them through technical onboarding processes
• Strong technical aptitude to learn software interfaces, navigate dashboards, and troubleshoot integration issues
• Detail-oriented with ability to manage multiple client requests accurately and efficiently
• Availability to work part-time during U.S. time zones

🏖️ Benefits

• 100% Remote Work: Work from any location with a laptop and reliable internet connection
• Highly Competitive USD Pay: Market-leading compensation paid in U.S. dollars
• Paid Time Off: Generous paid time off policy to support well-being and work-life balance
• Work with Autonomy: Flexibility to manage your schedule as long as deliverables are met
• Work with Top American Companies: Collaborate on high-impact projects with leading U.S. businesses
• Diverse, Global Network: Connect with 600+ professionals across 25+ countries in Latin America and beyond

Skills & Technologies

Senior

Remote

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TrueLogic Company

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About TrueLogic Company

TrueLogic Company is a digital marketing agency founded in 2001 in the Philippines. It provides SEO, PPC, social media marketing, web design and development services to local and international clients. The agency focuses on data-driven strategies to improve online visibility, traffic and conversions for businesses across retail, finance, healthcare and technology sectors. With offices in Makati and Cebu, it serves small to large enterprises seeking measurable digital growth.

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