Senior Account Manager

Tapcheck Inc.

Job Overview

Location

Remote - United States

Job Type

Full-time

Full Job Description

📋 Description

• Own commercial relationship with assigned enterprise accounts, driving retention, renewal, and revenue expansion across the full customer lifecycle
• Lead end-to-end pricing, packaging, contract negotiation, and renewal conversations with executive stakeholders to secure multi-year agreements
• Develop and execute strategic account growth plans to identify and capture upsell and cross-sell opportunities within existing customer portfolios
• Build and manage a predictable expansion pipeline by converting customer adoption signals into measurable revenue growth
• Proactively engage in churn-risk scenarios, leading commercial save strategies and recovery conversations centered on business value and partnership
• Conduct Executive Business Reviews (EBRs) to align on ROI, long-term partnership goals, and strategic outcomes with C-suite and key decision-makers
• Maintain accurate and disciplined forecasting of renewals and expansions in Salesforce, ensuring visibility and alignment across sales and customer success
• Partner closely with Customer Success, Support, Product, and Operations teams to improve customer outcomes and elevate the commercial voice of the customer internally
• Collaborate with cross-functional teams to translate customer feedback and market insights into product and service improvements
• Drive adoption of multi-year contract structures to increase renewal predictability and Net Revenue Retention (NRR)
• Balance customer empathy with commercial discipline in high-stakes negotiations, ensuring sustainable growth and long-term partnership
• Operate with full ownership in a fast-paced, high-growth SaaS environment, delivering consistent quota achievement in retention and expansion metrics
• Serve as the primary commercial liaison between Tapcheck and enterprise clients, building trusted relationships with executive stakeholders across diverse industries
• Identify whitespace opportunities within accounts and develop targeted strategies to unlock new revenue streams without relying on new customer acquisition
• Ensure alignment between customer success metrics and commercial outcomes to maximize Net Revenue Retention (NRR) and reduce churn

🎯 Requirements

• 5–10+ years of experience in SaaS Account Management, Customer Growth, Renewals, or Strategic Accounts
• Proven track record of consistently achieving retention and/or expansion quotas
• Demonstrated experience managing complex, end-to-end renewal cycles including pricing, multi-year structuring, and contract negotiations
• Experience driving measurable improvements in Net Revenue Retention (NRR) and maintaining disciplined forecast accuracy
• Proven ability to lead executive-level customer conversations focused on ROI, business outcomes, and strategic partnership
• Experience building and managing an expansion pipeline within existing accounts
• Operated with high ownership in a fast-paced, high-growth SaaS environment

🏖️ Benefits

• Flexible PTO with no accrual caps or day limits
• 10 paid holidays, including Christmas Eve and New Year’s Eve
• Comprehensive health coverage through Blue Cross Blue Shield of Texas (PPO and HDHP options with HSA-eligible employer contribution)
• Dental and vision coverage through MetLife
• 401(k) with 100% company match up to 3% of salary through Mutual of America (eligible after 90 days)
• FSA, Basic Life/AD&D, and Employee Assistance Program (EAP)

Skills & Technologies

Senior

Remote

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Tapcheck Inc.

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About Tapcheck Inc.

Tapcheck offers an earned wage access platform that lets employees withdraw a portion of accrued wages before payday via a mobile app and prepaid card. Employers integrate the service with payroll systems to reduce turnover and improve financial wellness without changing pay cycles. The company earns revenue through employer fees and optional employee tips or card interchange, serving small businesses, franchises, and larger enterprises across the United States.

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