Senior Analyst

Pivotal Health Inc.

Job Overview

Location

Remote - NY

Job Type

Full-time

Full Job Description

📋 Description

• Own end-to-end client operations for a portfolio of high-value enterprise clients, proactively monitoring data to identify and resolve issues such as file delivery failures, ineligibility spikes, payment anomalies, and data quality gaps before they escalate into client complaints.
• Serve as the primary operational and technical point of contact for clients post-implementation, collaborating with implementations teams to understand each client’s unique setup and ensure sustained implementation quality.
• Use Metabase, BigQuery, and internal reporting tools to analyze operational signals—including AR aging trends, ineligibility patterns, and payment discrepancies—and translate findings into actionable, client-facing strategic recommendations.
• Build and maintain dashboards that surface critical operational metrics in a timely manner, enabling rapid response and continuous improvement in client service delivery.
• Act as a trusted strategic partner to the Client Success team and clients, consistently bringing forward data-driven recommendations rather than just reporting problems, and influencing client outcomes through proactive insight.
• Lead cross-functional special projects related to IDR (Independent Dispute Resolution) strategy and payer compliance, contributing to the evolution of Pivotal Health’s core reimbursement model.
• Help scale operational systems and team processes by contributing to internal playbooks, onboarding documentation, and process improvements, with a focus on automating manual tasks using AI and other tools to support company growth.
• Drive operational excellence by managing multiple client priorities simultaneously, maintaining high standards of project management, and ensuring consistent delivery across a growing client base.
• Turn complex data analyses into concise, executive-level insights that inform client conversations and internal decision-making, with strong emphasis on clarity, precision, and impact.
• Collaborate across teams to identify systemic operational inefficiencies and implement scalable solutions that reduce administrative burden for both clients and internal teams.
• Maintain deep familiarity with healthcare reimbursement workflows, including the IDR process, to provide accurate, context-rich support to clients and internal stakeholders.
• Continuously seek opportunities to improve internal tools, workflows, and documentation to enhance team productivity and client satisfaction as the company scales.

🎯 Requirements

• 3–5 years in a client-facing role in data science, operations, strategy, or account management
• SQL fluency with comfort in BigQuery (or equivalent) and dashboarding tools like Metabase, Looker, or Tableau
• Experience in healthtech, RCM, IDR, payer/provider, or healthcare-adjacent enterprise SaaS
• Exceptional communication and presentation skills with ability to translate complex data into executive-level insights
• Strategic and proactive mindset with proven ability to manage high-value accounts and mitigate risks before escalation
• Demonstrated success leading cross-functional initiatives and managing multiple client priorities simultaneously

🏖️ Benefits

• Competitive compensation, including equity
• Full health, dental, and vision coverage
• Retirement savings plan through 401(k)
• Flexible time off
• Opportunities for company-wide connection and events

Skills & Technologies

Senior

Remote

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Pivotal Health Inc.

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About Pivotal Health Inc.

Pivotal Health is a health technology company focused on improving the healthcare experience for patients and providers. They offer a platform designed to streamline administrative tasks, enhance patient engagement, and provide data-driven insights for healthcare organizations. Their solutions aim to reduce costs, improve efficiency, and ultimately lead to better health outcomes. Pivotal Health operates within the digital health and health IT sectors, leveraging technology to address challenges in healthcare delivery and management. The company is committed to innovation and creating a more connected and accessible healthcare ecosystem.

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