Senior Analyst, Customer Success Content Configuration

📋 Description

• • Senior Analyst, Customer Success Content Configuration Engineer responsible for designing, implementing, and validating content solutions for Property & Casualty (P&C) insurance core systems, translating industry rules and standards into configuration specifications to ensure system functionality aligns with customer and business requirements.
• • Day-to-day tasks include configuring content solutions for user stories of low to medium complexity within Agile teams, interpreting rules from standards organizations (ISO, NCCI, AAIS), debugging configuration issues, developing automated unit and integration tests, participating in peer code reviews, performing source code management, collaborating with cross-functional teams, applying root cause analysis, supporting estimation activities, documenting requirements and outcomes, adhering to content development standards, and contributing to continuous improvement initiatives.
• • Duck Creek Technologies is a global provider of intelligent SaaS solutions for the P&C and general insurance industry, enabling insurers to run agile, intelligent, and evergreen operations in the cloud; with over 1,800 employees worldwide and a Flexible-First work model, the company emphasizes authenticity, purpose, transparency, and inclusion while empowering employees to work remotely, in-office, or hybrid.
• • The role offers opportunities to deepen expertise in P&C insurance standards, XML/XSLT, Agile methodologies, and source control; contribute to high-quality, scalable content solutions; grow technical and collaborative skills within a values-driven organization; and advance professionally through knowledge sharing, continuous improvement, and alignment with Duck Creek’s mission to empower insurers to reimagine the future of insurance.