Job Overview
Location
Remote-Philippines
Job Type
Full-time
Category
Software Engineering
Date Posted
May 10, 2026
Full Job Description
đź“‹ Description
- • As a Senior Analyst, IT Applications at Ciena Corporation, you will serve as a technical owner and subject‑matter expert for collaboration platforms, influencing standards, roadmaps, and adoption strategies rather than administration only, ensuring reliable, scalable, and secure Microsoft 365 services that enable seamless communication and global teamwork across the enterprise.
- • Day to day, you will lead administration and optimization of Microsoft Teams (including Teams Rooms, Teams Phone, and enterprise meeting experiences), oversee architecture and governance for SharePoint Online, administer core Microsoft 365 services like Exchange Online, OneDrive, and Entra ID, drive proactive monitoring via Datadog, direct Tier 3 incident response and root‑cause analysis, deliver cross‑functional projects such as migrations and voice deployments, and strengthen service management through documentation and continuous improvement.
- • You will join Ciena’s collaboration technology team within a global leader in high‑speed connectivity that prioritizes a people‑first culture, flexible work environments, individual growth, well‑being, belonging, and meaningful social impact through technology innovation.
- • In this role, you will deepen your expertise in enterprise‑scale Microsoft 365 governance and security, influence platform strategy through data‑driven insights, mentor engineering teams, lead complex technical projects, and advance service management practices—positioning yourself as a trusted advisor in digital workplace transformation.
🎯 Requirements
- • 10+ years overall IT experience, including 6-8+ years of deep, hands‑on Microsoft 365 ownership in a large enterprise environment
- • Deep hands‑on expertise with Microsoft Teams, including Teams Rooms, Teams Phone, and large‑scale meeting solutions
- • Strong knowledge of SharePoint Online architecture, governance, and site management
- • Experience using Datadog or similar tools to monitor collaboration services
- • Demonstrated delivery of technical projects from design through implementation
- • Solid understanding of Entra ID, security controls, and compliance capabilities (including DLP, retention, and eDiscovery)
- • Experience working within an ITIL‑based service environment such as ServiceNow
🏖️ Benefits
- • Flexible work environment that empowers individual growth, well‑being, and belonging
- • Opportunity to drive meaningful social, community, and societal impact through technology
- • Culture focused on prioritizing employee respect, value, and inclusion as an Equal Opportunity Employer
- • Access to continuous learning and professional development in enterprise collaboration technologies
- • Exposure to cutting‑edge Microsoft 365 innovations including Copilot and AI feature readiness
- • Support for accommodation measures to ensure an inclusive and accessible workplace
Skills & Technologies
About Ciena Corporation
Ciena Corporation designs, manufactures and sells network hardware, software and services that underpin global communications infrastructure. Its packet-optical, routing and switching platforms, along with automation and analytics software, enable wireline and wireless carriers, data-center operators and large enterprises to scale bandwidth, reduce latency and manage traffic across metro, long-haul and submarine networks. Founded in 1992 and headquartered in Hanover, Maryland, the company supports customers in more than 80 countries and invests heavily in coherent optical, photonic silicon and software-defined networking technologies to advance 5G, cloud and edge applications.
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