Job Overview
Location
Remote Canada
Job Type
Full-time
Category
Customer Success
Date Posted
May 27, 2026
Full Job Description
đź“‹ Description
- • Own and execute end-to-end patient engagement campaigns from kickoff through launch and measurement, ensuring high-quality delivery and accurate reporting.
- • Serve as the primary day-to-day point of contact for clients, building trusted relationships by thoughtfully responding to inquiries and proactively addressing needs.
- • Coordinate cross-functionally with internal teams to ensure seamless campaign execution, alignment on goals, and timely delivery of deliverables.
- • Independently manage multiple campaigns simultaneously in a fast-paced environment, balancing priorities with strong organizational skills and attention to detail.
- • Identify and recommend process improvements to enhance campaign efficiency, scalability, and overall team performance.
- • Contribute strategic insights to campaign planning and execution based on data, client feedback, and industry best practices.
- • Mentor and support junior Associates and new team members by reinforcing foundational campaign processes and Client Solutions best practices.
- • Foster a collaborative, inclusive team culture that aligns with Phreesia’s Mission and Values through open communication and peer support.
- • Utilize workflow and review tools such as Jira, Monday.com, Ziflow, or similar platforms to manage tasks, track progress, and maintain documentation.
- • Stay current with Phreesia’s SaaS platform features and patient engagement tools to provide informed guidance to clients and internal stakeholders.
- • Participate in occasional in-person team meetings (approximately 10% annually) to strengthen relationships and align on strategic priorities.
- • Continuously learn new systems, tools, and methodologies to improve personal effectiveness and team outcomes.
- • Apply AI tools to enhance workflow efficiency, automate repetitive tasks, and improve campaign analytics and reporting accuracy.
- • Maintain a solutions-oriented mindset when navigating shifting priorities, feedback, or unexpected challenges in campaign execution.
- • Demonstrate resilience and adaptability while managing client expectations and internal deadlines in a dynamic healthcare technology environment.
🎯 Requirements
- • Bachelor’s Degree required
- • 3+ years of account experience in a creative agency environment; preferably with pharmaceutical brands
- • Demonstrated ability to manage client relationships and own campaign execution independently
- • Proficient in Microsoft tools and experienced implementing AI to support efficiency in your work
- • Ability and willingness to travel for occasional in-person team meetings (approximately 10% annually)
🏖️ Benefits
- • Remote First: 100% Remote work + home office expense reimbursements + monthly reimbursement for cell phone, internet and wellness
- • Top of market rewards: Competitive compensation ($80,000–$95,000 CAD)
- • Flexible PTO + company holidays
- • Top class healthcare benefits for you and your family (and your pets!) starting day one
- • Generous top-up for parental leave benefits
- • Continuing education and professional certification reimbursement
- • Company-wide recognition tool (Phireworks) with redeemable points for a wide catalogue of items
- • Local in-person volunteer events and community give-back programs
- • Employee Resource Groups (ERGs) to support diversity, inclusion, and shared community
- • Various offsite events and activities to support team building and in-person connection
Skills & Technologies
About Phreesia, Inc.
Phreesia provides a SaaS platform that automates patient intake, registration and payments for healthcare organizations. Its system replaces paper forms with digital workflows that capture demographics, insurance, clinical histories and consent, while verifying eligibility and collecting copays in real time. The platform integrates with EHRs and practice management systems, offers analytics on patient flow and revenue cycle performance, and supports telehealth check-ins and appointment scheduling. Serving hospitals, health systems and outpatient practices across the U.S. and Canada, Phreesia aims to reduce administrative burden, improve data accuracy and enhance the patient financial experience.
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