Senior Business Travel Consultant - Core Hours - Remote

Perk.com Inc.

Job Overview

Location

Birmingham

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Business Travel Consultant at Perk.com Inc., you will play a critical role in delivering exceptional travel experiences for business clients, directly supporting the company’s mission to eliminate shadow work and empower real productivity through intelligent travel and spend management.
• Your day-to-day responsibilities include managing travel bookings, amendments, and cancellations for European and domestic travel using Galileo or Sabre GDS systems, communicating professionally with clients via phone, email, and live chat, mentoring junior team members, maintaining service level agreements, and proactively supporting client relationships throughout the travel lifecycle.
• You will join Perk’s Customer Care team, a vital function driving customer satisfaction and retention, within a global organization of over 1,800 employees across 12 offices, headquartered in London and Boston, united by values of ownership, 7-star service, and teamwork.
• In this role, you will deepen your expertise in corporate travel operations, develop leadership and mentoring skills, enhance your proficiency in GDS systems and client relationship management, and contribute to process improvements while working in a supportive, innovative environment that values curiosity and impact.

🎯 Requirements

• Expert knowledge of the Galileo or Sabre GDS system, including manual and automated ticket reissuing
• Proven experience as a Business Travel Consultant with strong airfare and ticketing proficiency
• Excellent written and spoken English communication skills
• Ability to work independently under pressure, meet tight deadlines, and manage multiple tasks proactively
• Professional telephone manner and confidence in client and supplier interactions
• Positive, solution-oriented attitude with initiative in resolving customer queries and complaints

🏖️ Benefits

• Competitive compensation and equity ownership in Perk
• 25 days of annual leave plus bank holidays
• Private medical cover (Bupa), voluntary dental insurance, and discounted gym memberships (GymFlex)
• Company pension plan (Aviva), life insurance, and income protection
• Tax-efficient Cycle2Work and Octopus electric car schemes
• 12–16 weeks’ paid parental leave and 16 paid volunteering hours per year
• Up to 20 'Work from Anywhere' days annually
• Access to Spring Health wellbeing support (12x therapy and 12x coaching sessions)
• Four-week fully paid sabbatical after 5 years of service
• Relocation support to Perk hubs and participation in memorable company events

Skills & Technologies

Spring

REST

Senior

Remote

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Perk.com Inc.

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About Perk.com Inc.

Perk.com Inc. operates a cloud-based employee rewards and recognition platform that lets employers allocate points redeemable for merchandise, gift cards and experiences. The SaaS product integrates with HRIS and collaboration tools to automate milestone and peer-to-peer awards, provide analytics on engagement, and manage global tax-compliant fulfillment. Founded in 2010 and headquartered in Austin, Texas, the company serves mid-market to Fortune 500 clients seeking to reduce turnover and reinforce culture through real-time recognition programs.

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