Senior Client Partner - New Vertical

Deliveroo Holdings plc

Job Overview

Location

Milan - Main Office

Job Type

Full-time

Full Job Description

📋 Description

• We are looking for a Senior Client Partner to lead the strategic expansion of the New Vertical segment in Italy.
• This is an opportunity to take on a leadership role within a fast-growing area of the business.
• You are a senior commercial profile with strong experience in people management and development, and you will be responsible for growing a significant part of Deliveroo's New Vertical business by directly leading a team of Account Managers.
• The role is primarily commercially focused with a strong people management component, and requires close cross-functional and international collaboration with the Operations, Marketing and Product teams to ensure success.
• Responsibilities include leading and growing a team of Account Managers, owning the commercial results of the segment, leading most relevant negotiations and the relationship with most senior stakeholders among our main Partners, working closely with Marketing & Merchandising functions to pull the right levers in order to impact business results and ensure highest Customer Experience, collaborating with the Operations to drive efficiencies, improve partner outcomes and accelerate growth of the segment, leading the team's quarterly planning process, working with the HQ Strategy & Finance team to develop accurate forecasting, monitoring and reporting, working closely with the "New Businesses" leadership team and other groups at Deliveroo to deliver high-impact projects, and mentoring and developing the team, fostering the professional growth of each team member and building a cohesive, high-performing working environment.

🎯 Requirements

• We ask that you have a strategic mindset, strong analytical skills and people management experience, with a track record of exceeding commercial targets, as well as:
• At least 5 years of experience in commercially focused roles with team management and development responsibility.
• Prior experience in direct people management, including goal setting, performance evaluation and team development.
• Experience in Retail, Grocery and/or FMCG sectors is a plus.
• Experience growing commercial performance through effective trading, while delivering on budget and against a long-term strategy.
• Strong analytical mindset and ability to read commercial data.
• Commercial & Marketing Acumen – deep knowledge of industry trends, competition, best practices, and other factors that affect profitability and business success. Able to rapidly understand how the business operates and what drives profitable growth.
• Customer Obsessed – understands and connects with customers/partners, with the goal of building services and products that serve their best interests.
• Tactical & Strategic – able to think big while also executing on-the-fly, understanding the dynamics, interdependencies and implications of decisions.
• Stakeholder Management – able to engage, inform, and gain the support of a wide range of internal and external stakeholders.
• Inspiring Leadership – brings energy, enthusiasm and passion to leading and growing the team, creating a stimulating, unique and enjoyable working environment for all team members.

🏖️ Benefits

• Make a visible impact every day Your work directly improves experiences for customers, partners and riders.
• Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.
• Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.
• Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

Skills & Technologies

Senior

Onsite

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Deliveroo Holdings plc

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About Deliveroo Holdings plc

Deliveroo operates an online food-delivery marketplace connecting consumers with restaurants and grocery retailers through a logistics network of riders. Founded in 2013 in London, the platform processes orders via mobile and web, manages dispatch, and provides data analytics to partners. Revenue comes from commissions, delivery fees, and subscription memberships. It serves urban markets across Europe, Asia-Pacific, and the Middle East, holding licenses as a technology intermediary and courier service provider.

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