Job Overview
Location
UK
Job Type
Full-time
Category
Customer Success
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Own the end-to-end relationship and delivery for one of Kyra’s largest global enterprise accounts, managing 12+ sub-brands and 35+ stakeholders across multiple regions (excluding the US).
- • Serve as the primary trusted point of contact for the client, ensuring seamless communication and consistent service delivery across all campaign activities.
- • Lead the execution of multi-channel influencer marketing campaigns—including seeding, paid, and integrated activations—ensuring timelines, scopes, and budgets are strictly adhered to across simultaneous briefs.
- • Manage client onboarding for new campaigns: build strategic decks, validate Statements of Work (SOW), coordinate internal cross-functional teams, and conduct platform demos to ensure alignment.
- • Drive post-campaign performance analysis by conducting internal post-mortems, building client-ready Performance Capture Analysis (PCA) decks, and delivering executive-level Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs).
- • Translate campaign data into actionable insights and strategic recommendations that directly influence client decisions, avoiding mere data recaps.
- • Act as the connective tissue between creative, paid media, creator partnerships, and product teams, proactively identifying and resolving drifts in scope, timeline, performance, or relationship dynamics.
- • Surface client feedback, pain points, and feature requests directly to the product team to inform platform enhancements and ensure the product evolves with real-world usage.
- • Maintain operational precision across high-volume workflows, managing dozens of concurrent briefs without error or delay, while ensuring all deliverables remain on-brand and within margin.
- • Demonstrate exceptional organisational skills to navigate complex stakeholder landscapes, ensuring no communication thread is lost and no request falls through the cracks.
- • Operate with an entrepreneurial mindset: take ownership of learning, build internal relationships proactively, and initiate action without waiting for direction.
- • Leverage AI tools daily in campaign management, reporting, and client communications—not just awareness, but active, integrated usage to elevate outcomes.
- • Maintain a high standard of adaptability, thriving in evolving processes and ambiguous environments without requiring rigid frameworks or hand-holding.
- • Build trust rapidly through transparency, accountability, and a willingness to say "I don’t know" and then find the answer.
- • Embrace feedback constructively and consistently deliver results that exceed client and internal team expectations.
🎯 Requirements
- • Agency experience in influencer or creator marketing (non-negotiable)
- • Proven campaign execution experience in creative marketing activations (not just relationship management)
- • Enterprise account servicing experience with multi-stakeholder, high-volume, complex accounts
- • Exceptional organisational skills to manage high-volume communications and concurrent workflows
- • London-based with ability to work in-office (hybrid model: 2 days/week in-office, 4 days during first 2 weeks for onboarding)
- • AI-immersed: active, daily use of AI tools in professional workflows
🏖️ Benefits
- • 25 days PTO plus bank holidays, 4 company-wide Kyra Days, and 3 wellness days annually
- • Annual Learning & Development budget for skill growth
- • Annual bonus scheme tied to performance
- • Hybrid work model with 2 days per week in-office (London)
- • Paid sick leave
- • Support for interview accommodations for candidates with conditions
Skills & Technologies
About Kyra Technologies Inc.
Kyra Technologies Inc. is a leading provider of AI-powered solutions focused on enhancing customer engagement and operational efficiency. Their platform leverages advanced machine learning and natural language processing to deliver personalized experiences across various touchpoints. Kyra's technology enables businesses to automate customer service, gain deeper insights into customer behavior, and optimize marketing campaigns. The company aims to empower organizations to build stronger customer relationships and drive significant business growth through intelligent automation and data-driven strategies. Their solutions are designed to be scalable and adaptable to the unique needs of diverse industries, facilitating seamless integration with existing business processes.
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