Senior Client Success Manager

Bazaarvoice, Inc.

Job Overview

Location

Remote, United States

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Client Success Manager at Bazaarvoice, you will be responsible for driving long-term value and strategic growth for enterprise clients by ensuring they achieve their business goals through the effective use of Bazaarvoice’s user-generated content and experience solutions. This role is critical in strengthening client relationships, reducing churn, and expanding product adoption across key accounts.
• Day to day, you will manage a portfolio of strategic enterprise clients, serving as their trusted advisor and primary point of contact. You will conduct regular business reviews, identify expansion opportunities, collaborate with cross-functional teams (Sales, Product, Support), and develop success plans that align with client objectives. You will also monitor product usage, health scores, and renewal risks, taking proactive steps to ensure client satisfaction and retention.
• Bazaarvoice is a global leader in user-generated content and experience solutions, connecting brands and retailers with billions of consumers through authentic reviews, ratings, questions, and visual content. Headquartered in Austin, Texas, the company operates across North America, Europe, Asia, and Australia, and is recognized as a Great Place to Work in multiple countries. The company’s mission is to close the gap between brands and consumers by enabling smarter shopping experiences powered by real customer voices.
• In this role, you will deepen your expertise in enterprise SaaS customer success, strategic account management, and data-driven relationship building. You will develop advanced skills in client advocacy, renewal forecasting, and cross-functional collaboration, positioning yourself for growth into leadership roles such as Director of Customer Success or Head of Client Experience within a high-impact, innovative organization.

🎯 Requirements

• 5+ years of experience in customer success, account management, or a related client-facing role, preferably in SaaS or enterprise technology
• Proven track record of managing and growing strategic enterprise accounts, including ownership of renewal and expansion targets
• Strong communication and presentation skills, with the ability to engage C-level stakeholders and translate technical value into business outcomes
• Experience using CRM platforms (e.g., Salesforce) and customer success tools (e.g., Gainsight, Totango) to track health, usage, and engagement metrics
• Ability to work independently and collaboratively in a remote, fast-paced environment while managing multiple priorities

🏖️ Benefits

• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement plan with company matching
• Generous paid time off and company holidays
• Professional development stipend and learning opportunities
• Employee recognition programs and wellness initiatives
• Remote work flexibility with opportunities to connect with global teams

Skills & Technologies

Senior

Remote

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Bazaarvoice, Inc.

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About Bazaarvoice, Inc.

Bazaarvoice is a global leader in enterprise software that helps brands and retailers provide authentic customer experiences. Their comprehensive suite of solutions enables businesses to harness the power of user-generated content (UGC) across the entire customer journey. This includes collecting and displaying product reviews, ratings, Q&A, and social media content. Bazaarvoice's platform helps brands improve conversion rates, increase average order value, and build stronger customer loyalty by leveraging the trust and influence of peer-to-peer recommendations. They serve a wide range of industries, empowering companies to connect with their customers through genuine feedback and social proof.

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