Senior Commercial Customer Success Manager

📋 Description

• • As a Senior Commercial Customer Success Manager at Workato, you will drive customer success and adoption of the Intelligent Automation Platform, ensuring clients achieve measurable business value through streamlined workflows and automation.
• • Day to day, you will develop strategic relationships with customers, provide technical product expertise, act as the primary escalation point for issues, coach and mentor the broader CSM team, and deliver quantitative and qualitative insights to inform product roadmap and internal teams.
• • Workato is a leader in enterprise orchestration, trusted by 400,000+ global customers, recognized by Forbes’ Cloud 100, named a top workplace for remote workers by Quartz, and ranked among the fastest-growing tech companies by Deloitte Tech Fast 500.
• • In this role, you will deepen your expertise in enterprise SaaS, customer success strategy, and cross-functional collaboration while making a tangible impact on customer outcomes and internal process improvement.