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This position was posted on April 5, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
New York, New York
Job Type
Full-time
Category
Customer Success
Date Posted
April 5, 2026
Full Job Description
đź“‹ Description
- • As a Senior Commercial Customer Success Manager at Workato, you will drive customer success and adoption of the Intelligent Automation Platform, ensuring clients achieve measurable business value through streamlined workflows and automation.
- • Day to day, you will develop strategic relationships with customers, provide technical product expertise, act as the primary escalation point for issues, coach and mentor the broader CSM team, and deliver quantitative and qualitative insights to inform product roadmap and internal teams.
- • Workato is a leader in enterprise orchestration, trusted by 400,000+ global customers, recognized by Forbes’ Cloud 100, named a top workplace for remote workers by Quartz, and ranked among the fastest-growing tech companies by Deloitte Tech Fast 500.
- • In this role, you will deepen your expertise in enterprise SaaS, customer success strategy, and cross-functional collaboration while making a tangible impact on customer outcomes and internal process improvement.
Skills & Technologies
About Workato, Inc.
Workato provides low-code/no-code enterprise automation and integration software that connects applications, data, and business processes across cloud and on-premises systems. Its platform offers pre-built connectors, recipes, and AI-powered workflow orchestration for finance, HR, IT, sales, support, and marketing functions. The company enables organizations to automate tasks without extensive coding, reducing manual effort and accelerating digital transformation initiatives. Workato serves mid-market to large enterprises worldwide through a subscription-based SaaS model, emphasizing security, governance, and scalability for complex integrations.
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