Job Overview
Location
Los Angeles
Job Type
Full-time
Category
Customer Success
Date Posted
February 26, 2026
Full Job Description
đź“‹ Description
- • Join TTEC Digital, a globally recognized leader in Customer Experience (CX) transformation and a premier Genesys Partner, as a Senior Consultant specializing in Genesys Cloud CX. We are dedicated to empowering our clients by ensuring their employees feel valued and fully supported, understanding that an exceptional customer experience is fundamentally an employee-first process. Our vision extends to creating a workplace where our own employees can truly thrive and achieve their professional aspirations.
- • As a Senior Consultant, you will be an integral part of a dynamic, cross-functional delivery team, responsible for the successful implementation, configuration, and enhancement of cutting-edge Genesys Cloud CX solutions. Your role will involve direct engagement with clients to deeply understand their unique business challenges and strategic objectives. You will then translate these complex requirements into clear, actionable functional and technical designs, ultimately configuring and building robust solutions that precisely meet defined success criteria and drive tangible business outcomes.
- • This position is perfectly suited for highly motivated professionals who possess a strong aptitude for operating seamlessly across both functional and technical domains. If you thrive in a fast-paced, consulting-driven, and project-based environment, where you can leverage your expertise to solve intricate problems and deliver impactful results, this role offers an unparalleled opportunity for growth and contribution.
- • You will play a pivotal role in the entire project lifecycle, from initial discovery and requirements gathering through to design, development, testing, deployment, and post-implementation support. This includes conducting in-depth client workshops, analyzing existing systems and processes, and identifying areas for improvement and optimization within the Genesys Cloud CX ecosystem.
- • A key responsibility will be to architect and design innovative solutions that leverage the full capabilities of the Genesys Cloud CX platform. This involves staying abreast of the latest platform features, industry best practices, and emerging trends in customer engagement technology to ensure our clients benefit from state-of-the-art solutions.
- • You will be expected to configure various aspects of the Genesys Cloud CX platform, including but not limited to, IVR flows, routing strategies, agent desktop configurations, reporting dashboards, and integrations with other business systems. This hands-on configuration work is crucial for tailoring the platform to meet specific client needs.
- • Collaborate closely with TTEC Digital's technical architects, solution designers, project managers, and other consultants to ensure the delivery of high-quality, integrated solutions. Your ability to communicate effectively and work collaboratively within a team environment will be paramount to project success.
- • Provide expert guidance and mentorship to junior team members, sharing your knowledge and experience to foster their development and contribute to the overall capability of the Genesys Partner Practice.
- • Take ownership of technical challenges, troubleshoot complex issues, and develop creative solutions to overcome obstacles encountered during project execution. Your problem-solving skills will be essential in ensuring project timelines and client satisfaction.
- • Contribute to the continuous improvement of TTEC Digital's methodologies, tools, and best practices related to Genesys Cloud CX implementations. This includes documenting solutions, sharing lessons learned, and participating in knowledge-sharing sessions.
- • Engage with clients to provide training and support, ensuring they have the knowledge and skills to effectively utilize and manage their Genesys Cloud CX environment post-implementation.
- • The TTEC Digital Genesys Partner Practice is renowned for its excellence, having been honored with Genesys' Partner of the Year award an impressive 15 times. Our team holds over 400 certifications, underscoring our deep expertise and strong relationships within the Genesys ecosystem. We possess the unique combination of technical prowess and strategic insight required to seamlessly integrate the Genesys platform, applications, and components into complex, multi-platform environments, consistently delivering predictable results that fuel exceptional customer experiences.
- • This role offers the chance to work on diverse and challenging projects for a wide range of clients, from Fortune 500 companies to emerging enterprises, across various industries. You will be instrumental in helping these organizations achieve their customer engagement goals and drive significant business value through the strategic application of Genesys Cloud CX technology.
- • As a Senior Consultant, you will be expected to demonstrate a high degree of autonomy, proactivity, and ownership in your work, contributing significantly to the success of our clients and the continued growth of TTEC Digital's market-leading position in CX transformation.
🎯 Requirements
- • Proven experience implementing and configuring Genesys Cloud CX solutions, including a strong understanding of its core components such as routing, IVR, agent desktop, and reporting.
- • Demonstrated ability to translate complex business requirements into detailed functional and technical design specifications.
- • Strong analytical and problem-solving skills with a track record of successfully troubleshooting and resolving technical issues in a client-facing environment.
- • Excellent communication, presentation, and interpersonal skills, with the ability to effectively engage with clients at all levels, from technical teams to executive stakeholders.
- • Bachelor's degree in Computer Science, Information Technology, Business, or a related field, or equivalent practical experience.
🏖️ Benefits
- • Competitive salary and performance-based bonuses.
- • Comprehensive health, dental, and vision insurance plans.
- • Opportunities for professional development, including certifications and training on the latest CX technologies.
- • Generous paid time off and holidays.
- • A collaborative and supportive work environment with a focus on employee growth and well-being.
- • Exposure to cutting-edge CX technologies and the opportunity to work with a world-class team of experts.
Skills & Technologies
Senior
Onsite
About TTEC Holdings, Inc.
TTEC Holdings, Inc. operates the TTEC Digital brand, providing global customer experience technology and services. It designs, implements and manages cloud and on-premise contact-center platforms, CRM applications, analytics and AI solutions. Clients use its advisory, systems integration, and managed services to modernize customer engagement, reduce operating costs and improve satisfaction. The company serves Fortune 1000 enterprises across healthcare, financial services, retail, telecommunications, government and other industries from offices in the Americas, Europe and Asia-Pacific.
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