Senior Consulting Engineer - ServiceNow - Digital Velocity

📋 Description

• • As a Senior Consulting Engineer specializing in ServiceNow at CDW, you will be at the forefront of designing, integrating, and delivering sophisticated ServiceNow solutions to a diverse clientele. This pivotal role demands a blend of deep technical expertise, strategic thinking, and strong client-facing skills, positioning you as a trusted technical advisor.
• • Your primary responsibility will involve conducting advanced and complex engineering-related studies focused on ServiceNow. This includes researching current and emerging technologies within the ServiceNow ecosystem, rigorously evaluating alternative solutions, and formulating comprehensive recommendations supported by detailed reports for management.
• • You will regularly interface with both technical and business stakeholders of our clients, including project sponsors and key decision-makers, particularly in more complex and challenging engagements. This requires exceptional communication and interpersonal skills to build rapport and ensure alignment.
• • A significant aspect of this role is providing mentorship, guidance, and technical leadership to a team of engineers and associate engineers. You will leverage your extensive experience to help them apply their engineering knowledge effectively in project design, analysis, and coordination of services and products.
• • Collaboration with Professional Services Managers, Associate Technical Account Executives (ATAEs), Project Managers, and clients is crucial. You will be instrumental in managing expectations and timelines, ensuring that all commitments are met with precision and professionalism.
• • You will cultivate and maintain strong client relationships, acting as a reliable and knowledgeable technical advisor who consistently delivers value and builds trust.
• • Serving as a collaborative support resource across internal CDW teams and external clients is essential. You will utilize your experience and sound judgment to communicate complex technical information clearly and effectively to all parties involved, fostering a cohesive problem-solving environment.
• • You will act as the technical point of contact on customer engagements, taking ownership of complex or ambiguous problems. Your role will involve coordinating resolutions in a structured and rational manner, ensuring that challenges are addressed efficiently and effectively.
• • This position also involves active participation in a variety of sales activities, where your technical expertise will be leveraged to articulate the value proposition of CDW's ServiceNow solutions to potential clients.
• • You will be responsible for the successful integration and delivery of a wide array of technology solutions, ensuring the creation of high-quality content deliverables. A key objective is to ensure that solutions are implemented precisely as designed and meet the client's satisfaction and approval, upholding CDW's reputation for excellence.
• • The role requires a proactive approach to identifying potential risks within projects and developing mitigation strategies. You will apply your analytical skills to foresee challenges and implement preventative measures, ensuring project success and client satisfaction.
• • You will contribute to the continuous improvement of CDW's service offerings by sharing insights gained from client engagements and technical studies, helping to refine methodologies and best practices.
• • This position offers the opportunity to work with cutting-edge technologies within the ServiceNow platform, allowing you to stay at the forefront of digital transformation initiatives for our clients.
• • You will play a key role in ensuring that CDW's ServiceNow solutions not only meet technical requirements but also align with the broader business objectives of our clients, driving tangible business outcomes.
• • The ability to adapt to evolving client needs and project scopes, while maintaining a focus on delivering high-quality results within defined timelines, is paramount. You will be expected to manage competing priorities effectively and demonstrate resilience in a dynamic work environment.