Job Overview
Location
US, Remote
Job Type
Full-time
Category
Customer Success
Date Posted
May 27, 2026
Full Job Description
đź“‹ Description
- • Lead and manage consulting engagements by driving implementation deliverables and ensuring high-quality outcomes with minimal supervision
- • Coach and mentor Consulting Services Consultants through customer core team training and peer knowledge sharing to maintain consistent service standards
- • Collaborate with cross-functional teams and support Project Managers in defining project direction, timelines, schedules, and activity plans
- • Establish and maintain strong working relationships across Epicor and client organizations to foster a collaborative and productive environment
- • Accurately estimate project tasks and ensure all deliverables are completed on time and within budget constraints
- • Maintain and expand technical expertise by obtaining certifications for new or enhanced Epicor products and pursuing certifications outside core competency areas
- • Lead and support training sessions to enhance team capabilities and ensure customer readiness for system implementations
- • Work independently with clients, taking full ownership of deliverables and ensuring successful project outcomes
- • Travel up to 60% to support on-site client engagements and implementation activities
- • Demonstrate strong project management skills by planning work, prioritizing resources, and monitoring task performance to meet utilization targets
- • Apply deep industry knowledge in distribution and/or accounting to deliver tailored solutions that meet client business needs
- • Communicate effectively through strong verbal, written, and virtual presentation skills to convey complex technical information to diverse audiences
- • Embody a customer-centric, results-driven, and self-motivated approach to consulting and client service
- • Contribute to a culture of continuous learning and professional development through mentorship and ongoing education
🎯 Requirements
- • 7+ years of experience in distribution and/or accounting
- • 5+ years of consulting experience preferred; accounting experience a plus
- • Bachelor’s degree preferred (or equivalent experience)
- • Willingness to travel up to 60%
🏖️ Benefits
- • Comprehensive health and wellness benefits designed to support overall well-being
- • Opportunities for internal mobility, with 25% of positions filled internally
- • Free LinkedIn Learning licenses and access to a Mentoring Program for personal and professional development
- • Inclusive workplace culture that fosters innovation and celebrates diverse perspectives
- • Work-life balance policies built on mutual trust and support, encouraging time off to rest and recharge
- • Global mobility support for international relocations and permanent residency processes
Skills & Technologies
About Epicor Software Corporation
Epicor Software Corporation develops and supports enterprise resource planning, retail, supply-chain, manufacturing, and distribution software for mid-market companies worldwide. Its cloud and on-premise solutions serve automotive, building supply, manufacturing, distribution, retail, and service industries, focusing on simplifying complex processes and providing real-time operational insights. Founded in 1972 and headquartered in Austin, Texas, the company delivers scalable platforms that integrate financials, inventory, production, sales, and customer management into unified workflows, enabling organizations to improve efficiency, reduce costs, and accelerate growth in competitive global markets.
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