Job Overview
Location
New York, NY
Job Type
Full-time
Category
Software Engineering
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Design AI-driven conversational behavior for real-world patient interactions, balancing empathy, efficiency, and task completion under high-stakes conditions
- • Define agent responses to complex human behaviors including frustration, urgency, confusion, and resistance in live production conversations
- • Analyze production interaction data to identify failure points, drop-offs, and opportunities to improve containment rate, task completion, and patient experience
- • Optimize conversational flows based on quantitative metrics, qualitative review, and QA feedback to enhance system reliability and effectiveness
- • Own the intake, triage, and prioritization of live conversational issues from QA and customer-facing teams, balancing urgency, effort, and business impact across multiple customer environments
- • Define clear prioritization frameworks for conversational issues (high/medium/low) and drive timely fixes in production systems
- • Write, test, and refine structured prompts that shape agent reasoning, tone, and decision-making across diverse use cases
- • Partner with Product and Engineering to translate conversational logic into scalable production systems and prompting architectures
- • Develop reusable patterns, frameworks, and standards to ensure consistent conversational quality across different patient journeys and deployment contexts
- • Review team output to identify weaknesses in conversational design and provide actionable, specific feedback to improve performance
- • Collaborate closely with QA to enhance issue reporting, debugging workflows, and signal quality for conversational failures
- • Identify recurring patterns across conversations and translate them into systemic fixes, documentation, and training materials
- • Help establish and scale team-wide best practices, mentor junior designers, and raise the overall standard of conversational quality
- • Contribute to the evolution of processes that enable the conversational design function to grow and operate effectively in a fast-moving, early-stage environment
🎯 Requirements
- • 2+ years of experience in forward deployed engineering, implementation, solutions, technical account management, or similar high-context customer-facing technical roles
- • Experience designing, improving, or evaluating AI-driven conversational experiences in production
- • Strong prompt writing and systems-thinking skills
- • Exceptional critical thinking and problem-solving skills
- • Strong instinct for human behavior, language, and how trust is built in conversation
- • Ability to assess conversational quality and give clear, actionable feedback
🏖️ Benefits
- • Base salary: $120,000–$160,000
- • Meaningful equity ownership in a fast-growing healthtech startup
- • Work on an AI platform built with security and compliance at its core, integrated with existing healthcare infrastructure
- • Opportunity to shape the future of healthcare communication in a company backed by Scale and 8VC
Skills & Technologies
About Hellopatient Inc.
Hellopatient is a digital health company focused on improving patient care coordination and communication. They offer a platform that connects patients with their healthcare providers, streamlining appointment scheduling, prescription refills, and access to medical records. The company aims to reduce administrative burdens for clinics and empower patients with more control over their health journey. Their services are designed for various medical practices, enhancing efficiency and patient engagement within the healthcare ecosystem. Hellopatient operates within the rapidly growing digital health and healthtech industries, leveraging technology to make healthcare more accessible and manageable.
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