Senior Creator Growth Manager

Kit Global Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• We’re deepening our commitment to strategic, high-touch customer success management for our creators.
• We’re looking for a Senior Creator Growth Manager to act as a trusted advisor to our highest-impact accounts—helping them grow their businesses by optimizing their email strategy and fully leveraging Kit, while positively impacting retention, and expansion for the business.
• This is a full-time IC role for someone who builds real relationships with creators, spots growth opportunities before they're obvious, and turns customer goals into strategy — all while working independently and using data to know what's actually working.

🎯 Requirements

• Customer success fundamentals (relationship management, value delivery, renewal prep, emotional intelligence)
• Data fluency: email performance metrics, user behavior trends, retention KPIs, utilizing internal tools to create reports and analyze impact
• Clear, consultative communication while providing a while glove service to creators—written, verbal, and async
• Workflow design and process improvement
• CRM tools (e.g., HubSpot) and product usage analytics
• Comfort identifying problems, forming hypotheses, and running them through to measurable impact
• Strong prioritization based on perceived risk, potential growth, strategic value, and renewal timeframe
• Familiarity with tools like Mixpanel, HubSpot, Notion, Slack, and Claude
• Cross-functional collaboration with Product, Support, and Marketing

🏖️ Benefits

• Profit Sharing
• Kit equity
• 401k with a 5% match
• We cover up to $2,100 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna
• $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget
• Individual learning + development budget ($3,500/year)
• Gender affirming benefits
• Childcare benefit up to $3,000 annually through JOON
• Twenty (20) days of paid time off during each year of employment
• Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work
• Ten (10) paid holidays a year
• Two weeks of paid sick time each year, including mental health + well being days
• Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year
• Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
• Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period
• Four-week, paid sabbatical after five years with the team
• Fantastic in-person or virtual retreats with the team twice a year

Skills & Technologies

React

REST

Senior

Remote

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Kit Global Inc.

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About Kit Global Inc.

Kit Global Inc. operates an e-commerce platform that helps creators and brands discover, organize and link to products they recommend, then earn commissions when followers buy. The service aggregates millions of items from major retailers, provides universal carts, price tracking and analytics, and integrates with social media and newsletters so users can monetize content without holding inventory or operating storefronts.

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