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Senior CRM Executive - Paid Plans

Tide Platform Limited

Job Overview

Location

Bulgaria

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior CRM Executive in Tide’s Paid Plans team, you will own and expand a growing product area’s communications programme, driving personalisation, automation, and performance to help SMEs save time and money.
• Day to day, you will manage end-to-end CRM campaigns across email, in-app, web, and SMS — from ideation and execution to analysis and optimisation — while building and maintaining customer segments, reporting dashboards, and cross-sell journeys.
• You’ll join a multinational, collaborative team of marketers, product managers, and analysts in Sofia, Bulgaria, working within Tide’s mission-driven culture that values innovation, ownership, and data-led decision making to serve over 1.8 million global SME members.
• In this role, you’ll deepen your expertise in CRM automation, segmentation, A/B testing, and stakeholder communication, while gaining exposure to financial services tech and scaling impact across high-growth product areas.

🎯 Requirements

• 2–3 years of end-to-end CRM retention marketing management experience across multiple sub-products or business units
• Hands-on experience with CRM platforms such as Iterable, Salesforce, or Braze, plus understanding of HTML and CSS
• Proven ability to use BI tools (e.g., Looker, Tableau) to analyse campaign data and turn insights into strategic actions
• Experience in segmentation, targeting, and A/B testing with strong Excel and reporting skills

🏖️ Benefits

• 25 days of paid annual leave
• 3 paid days off for volunteering or learning and development
• Extended maternity and paternity leave fully covered by the company
• Additional health and dental insurance, plus access to a mental wellbeing platform
• Fully covered Multisports card, food vouchers, office snacks, and WFH equipment allowance
• Flexible working from home options and sabbatical leave availability

Skills & Technologies

REST

Senior

Remote

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Tide Platform Limited

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About Tide Platform Limited

Tide Platform Limited is a UK-based financial technology company providing business banking services to small and medium-sized enterprises. It offers digital current accounts, expense cards, invoicing, accounting integrations, and credit products through a mobile-first platform. Operating under an e-money licence with banking services provided by ClearBank, Tide serves over 500,000 UK businesses. The company focuses on streamlining financial administration for entrepreneurs, freelancers, and growing companies through automated features and integrations with accounting software like Xero and FreeAgent.

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