Job Overview
Location
New York, NY (HQ)
Job Type
Full-time
Category
Customer Success
Date Posted
August 11, 2026
Full Job Description
đź“‹ Description
- • As a Senior Customer Activation Manager at Ramp, you will play a critical role in delivering high-quality outcomes at scale while helping shape the processes, playbooks, and customer strategy that fuel Ramp’s growth.
- • You will own a high-volume portfolio of micro-SMB and micro-MM customers, balancing efficiency and personalization through strong judgment, structured execution, and thoughtful use of scalable motions.
- • This role is ideal for someone who thrives in fast-paced environments, operates with high ownership, and consistently drives customer outcomes.
- • You will lead onboarding with strong executive presence, setting clear agendas, controlling call flow, and driving as much progress as possible in minimal touchpoints.
- • You will ensure fast, thorough, and complete implementation by educating customers on Ramp functionality, best practices, and the “why” behind key workflows.
- • You will confidently navigate and position Ramp’s full product suite, including Cards, Bill Pay, Travel, Treasury, and Accounting integrations, tailoring recommendations to customer workflows and business goals.
- • You will deeply understand customer workflows, pain points, and blockers, and problem-solve alongside Product, Engineering, and Support when needed.
- • You will drive revenue by minimizing implementation delays and reinforcing the value of Ramp as a core financial operating system.
- • You will use customer data, usage signals, and patterns to prioritize outreach, identify risk, and intervene proactively.
- • You will balance implementation work, follow-ups, proactive outreach, and group onboarding while maintaining a high bar for quality.
- • You will partner closely with Product to surface customer feedback, identify trends, and influence roadmap priorities.
- • You will identify opportunities to automate, standardize, and improve onboarding processes, contributing to playbooks, enablement materials, and scalable best practices.
- • You will act as a multiplier for the team by sharing insights, patterns, and coaching peers through examples and collaboration.
- • You will help maintain an industry-leading customer experience while operating at high volume and pace.
🎯 Requirements
- • 5+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role in B2B SaaS.
- • Proven success managing a high-volume book of business while consistently driving customer outcomes.
- • Strong executive presence with the ability to lead confident, structured customer conversations and handle objections effectively.
- • Experience balancing scale and personalization through group onboarding, automation, and targeted 1:1 engagement.
🏖️ Benefits
- • Flexible PTO
- • Centralized home-office equipment ordering
- • Health and wellness stipend
- • Budget for intra-office travel
- • Weekly coffee stipend
- • 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- • One Medical annual membership
- • 401(k), including employer match on contributions made while employed by Ramp
- • Fertility HRA (up to $10,000 per year)
- • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- • Pet insurance
- • In-office perks: lunch, snacks, drinks, and more
- • Relocation support to NYC or SF (as needed)
- • Group medical, dental, and vision coverage through Sun Life
- • Life, AD&D, and disability coverage
- • Fertility drug coverage (up to $4,000 lifetime)
- • Group Retirement Plan with employer match (RRSP + DPSP)
- • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- • Employee Assistance Program and virtual care through Lumino Health
- • Private medical insurance through Freedom Elite
- • Virtual GP and at-home care via eMed x Livi
- • Workplace pension through Penfold, with salary sacrifice option
- • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Ramp Business Corporation
Ramp Business Corporation provides corporate finance automation software that combines corporate cards, expense management, bill payments, accounting integrations and procurement controls into one platform. The company issues physical and virtual cards, captures receipts via OCR, enforces spend policies, and offers real-time analytics to reduce costs. Founded in 2019 and headquartered in New York City, it serves businesses from startups to large enterprises, focusing on replacing legacy expense systems with automated workflows. Ramp earns interchange revenue from card transactions and subscription fees from its software suite.
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