Job Overview
Location
United States
Job Type
Full-time
Category
Software Engineering
Date Posted
May 26, 2026
Full Job Description
đź“‹ Description
- • Lead industry and solutions marketing initiatives by developing vertical-specific messaging, positioning, and use-case narratives aligned with Replicant’s AI-powered customer service platform and product strategy.
- • Create and manage sales enablement content, including battle cards, one-pagers, and presentation decks, to support pipeline generation, customer expansion, and strategic sales conversations.
- • Own end-to-end product launch planning and go-to-market execution, coordinating cross-functionally with Product, Sales, Engagement Managers, and Marketing teams to drive adoption and optimize post-launch performance.
- • Build and manage customer advocacy programs, including customer references, external case studies, internal "pocket stories," and proof points that directly support Sales and Marketing efforts.
- • Plan and execute customer-facing programs, events, and speaking opportunities designed to strengthen customer relationships, increase engagement, and drive retention and expansion.
- • Partner with Sales and Marketing to activate customers for key sales calls, conferences, and strategic engagements, ensuring their stories and insights are effectively integrated into go-to-market campaigns.
- • Translate complex technical capabilities of Replicant’s LLM and voice AI platform into clear, compelling customer narratives and sales content that resonate with both technical and business audiences.
- • Collaborate with Brand and Demand Generation teams to amplify customer and industry narratives across digital campaigns, product launches, and GTM programs to increase awareness, credibility, and pipeline growth.
- • Develop and maintain a library of customer success stories, testimonials, and data-driven results that validate Replicant’s value proposition across target industries.
- • Work closely with Product Management to understand roadmap priorities and align marketing messaging with upcoming features and platform enhancements.
- • Use data to identify opportunities for customer retention, expansion, and pipeline growth, and adjust messaging and programs accordingly.
- • Maintain a strong customer-facing presence through direct engagement with clients, participation in industry events, and representation of Replicant in external communications.
- • Manage multiple priorities with strong organizational and project management skills in a fast-paced, remote-first environment with high ownership and accountability.
- • Ensure all marketing content reflects Replicant’s core values of Blade Runners, Bread Makers, and Självdistans through authentic storytelling, humility, and objective self-reflection.
🎯 Requirements
- • 5+ years of experience in Product Marketing, Customer Marketing, or Solutions Marketing within SaaS, AI, or Contact Center technology
- • Proven track record of developing industry messaging, customer stories, and sales enablement content
- • Demonstrated ability to translate complex technical concepts into clear, customer-focused narratives
- • Experience managing customer advocacy programs, customer events, and reference management
- • Strong cross-functional collaboration skills with Sales, Product, and Marketing teams
- • Data-driven mindset focused on driving retention, expansion, and pipeline growth
🏖️ Benefits
- • Company-wide offsites and team gatherings to foster in-person connection in a remote-first culture
- • Tech & learning stipend for conferences, books, and courses
- • Remote by design with trust-based calendar management and no guilt around life events
- • Flexible vacations, paid sabbatical after 5 years, comprehensive health benefits, and wellness stipend
- • Competitive salaries aligned with impact in a fast-growing AI company
- • Equity ownership in the company
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Replicant AI Inc.
Replicant AI Inc. provides cloud-based conversational AI for customer service automation. Its platform handles inbound and outbound phone calls, web chat, and messaging with human-like voice and text responses. Using large language models and speech synthesis, it integrates with CRMs, telephony systems, and workforce management tools to resolve common queries, schedule appointments, and escalate complex issues to human agents. The company serves enterprises in retail, hospitality, insurance, and on-demand services, aiming to reduce wait times, lower operational costs, and improve customer satisfaction through 24/7 autonomous support.
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