Senior Customer Care Specialist- Bilingual-English-French

📋 Description

• • As a Senior Customer Care Specialist - Bilingual English-French at Toast, Inc., you will be the hero of our customers’ day by using your product knowledge and technical expertise to answer questions, solve problems, and deliver exceptional service through voice support. Your role is critical in helping restaurants adapt, take control, and get back to what they do best—building the businesses they love—by ensuring seamless customer experiences that drive loyalty and satisfaction.
• • Day to day, you will leverage your Toast product knowledge and customer service skills to handle incoming voice calls and casework, write clear and professional messages, communicate complex technical information efficiently, balance business applications and customer chats while staying organized and meeting deadlines, collaborate with colleagues to ensure every customer receives timely support, expand your knowledge of Toast’s hardware and software through weekly professional development and training, and conduct Toast procedures to escalate and coordinate customer responses in alignment with company values.
• • You will join a mission-driven team at Toast, a company dedicated to building the restaurant platform that empowers restaurateurs to succeed. Toast values diversity, equity, and inclusion as core ingredients in its recipe for success, fostering an authentic, respectful, and humble culture where employees are empowered to thrive. The Chennai-based team operates within a 24x7 support structure, reflecting Toast’s global commitment to being there for customers whenever they need assistance.
• • In this role, you will develop deep expertise in Toast’s expanding suite of hardware and software offerings, strengthen your bilingual communication and problem-solving abilities in ambiguous environments, grow your technical troubleshooting and customer service skills, and gain experience in a fast-paced, innovative SaaS environment. You’ll have the opportunity to grow into a trusted advisor for customers while contributing to a team that values collaboration, resilience, and a hospitality-first mindset.