Senior Customer-Led Growth Manager

Latent AI, Inc.

Job Overview

Location

New York City

Job Type

Full-time

Full Job Description

📋 Description

• Lead the end-to-end customer-led growth engine by identifying, curating, and activating compelling customer stories from Latent AI’s 45+ partner health systems to drive measurable pipeline.
• Conduct executive and clinical interviews across top-tier health systems including Yale, Ochsner, Vanderbilt, UCSF, and Mount Sinai to surface verifiable outcomes: 30% reduction in denials, 96% increase in pharmacist throughput, 2x more patients served.
• Build and maintain a live, searchable library of customer quotes, data points, and proof artifacts—including financial, clinical, and operational metrics—from PX, RevOps, and partner systems.
• Define and standardize tiered customer-proof formats: written case studies, video testimonials, data cards, executive endorsements, and peer references for scalable use across campaigns.
• Activate 15+ existing customer case studies at a cadence of 1–2 per month, transforming each into a full 360-degree campaign spanning paid media, ABM, lifecycle emails, sales narratives, and web content.
• Collaborate with the Creative Lead to produce high-impact video case studies using streamlined, low-friction production pipelines involving creators, editors, and partner approval workflows.
• Leverage AI-powered workflows to convert one customer interview into multiple asset variants—including paid creatives, social snippets, email sequences, and sales decks—in days, not weeks.
• Own the campaign brief-to-launch process: mapping each customer story to specific ICP segments, buyer personas, and funnel stages to ensure every output drives pipeline, not just engagement.
• Partner with Growth and Product Marketing to align customer-led content with demand programs, ensuring cohesive messaging and attributable pipeline generation across paid, ABM, and nurture channels.
• Manage customer-led event strategy: coordinate webinars, intimate roundtables, and peer-to-peer dinners to attract qualified buyers; curate guest lists and agendas based on authentic customer insights.
• Capture and recycle outputs from events—quotes, video clips, learnings—back into the content engine to fuel future campaigns and media placements.
• Build, maintain, and actively manage a trusted customer reference roster: tracking who is available, for what topics, and for which deal stages; coordinate executive references for late-stage negotiations.
• Protect customer time by treating it as the company’s most valuable resource, ensuring references are used strategically and not overextended.
• Embed customer voice as the default proof point across all Growth, Brand, and PMM campaigns, replacing generic messaging with validated results from live deployments.
• Collaborate with PR and communications to feed customer success stories into media outreach and analyst briefings, enhancing credibility and market positioning.
• Utilize AI tools for transcription, drafting, content personalization, and distribution to accelerate output while maintaining brand consistency and compliance.
• Measure success by pipeline contribution, not vanity metrics; track campaign performance against revenue influence, deal velocity, and reference utilization in closed-won deals.
• Operate with speed and impact: ship campaigns rapidly, experiment continuously, and optimize workflows to achieve maximum output with minimal team size.
• Ensure every customer story is not just archived but actively leveraged across sales, marketing, and product teams to reinforce market validation and drive expansion.

🎯 Requirements

• 6+ years of experience across customer marketing, demand generation, content marketing, or campaign execution in B2B technology or healthcare
• Proven track record of shipping B2B customer case studies and running paid, ABM, and lifecycle campaigns that drive attributable pipeline
• Experience interviewing clinicians, executives, and operations staff to extract compelling, data-backed success stories
• Proficiency with marketing automation tools (e.g., HubSpot), paid advertising platforms, and analytics systems
• Hands-on experience using AI tools to scale content creation, distribution, and personalization
• Strong project management skills with ability to own end-to-end workflows from interview to campaign launch

🏖️ Benefits

• Access to the latest AI models and tools on day one
• Opportunity to shape the future of AI-native marketing in healthcare
• Work with top-tier health systems including Yale, Ochsner, Vanderbilt, UCSF, and Mount Sinai
• Collaborate with investors including Spark Capital, Transformation Capital, McKesson Ventures, Conviction, General Catalyst, and Y Combinator

Skills & Technologies

Apache Spark

Senior

Hybrid

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

Latent AI, Inc.

Visit Website

About Latent AI, Inc.

Latent AI provides an edge AI optimization and deployment platform that compresses, compiles, and secures machine-learning models for resource-constrained devices. Its toolkit, Latent AI Efficient Inference Platform (LEIP), enables developers to reduce model size and latency while maintaining accuracy, targeting automotive, defense, and industrial IoT applications. Founded in 2018 as a spinout of SRI International, the company accelerates edge ML workflows from research to production, offering SDKs, runtime libraries, and cloud-based orchestration to streamline continuous integration and deployment across CPUs, GPUs, DSPs, and custom accelerators.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.