Senior Customer Operations Engineer

Second Front Systems, Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Lead end-to-end customer implementation engagements for Game Warden, a FedRAMP High-certified, Kubernetes-native DevSecOps platform, from technical onboarding through production deployment in classified and unclassified government networks.
• Implement and maintain secure cloud-native deployment patterns including container hardening, CVE remediation, and runtime configuration to meet DoD accreditation requirements (IL4/IL5/IL6).
• Guide customer application teams through platform migrations, production cutovers, and compliance-driven deployments while minimizing operational disruption and risk.
• Navigate ATO processes, government change control procedures, and classification-level constraints to ensure implementations adhere to FedRAMP High, NIST 800-53, and DISA Cloud Computing SRG standards.
• Partner directly with customer engineering teams to design and execute secure deployment strategies aligned with platform best practices and federal compliance mandates.
• Collaborate with Platform Engineering, Product, Mission Success, and Customer Support teams to ensure seamless onboarding, production readiness, and operational handoff.
• Identify recurring implementation challenges and drive improvements through automation, standardized runbooks, reusable deployment templates, and enhanced documentation.
• Contribute to technical documentation, implementation guides, and knowledge-sharing materials that improve both customer onboarding and internal engineering efficiency.
• Mentor junior Customer Operations Engineers in implementation planning, deployment execution, and technical coaching to foster a culture of operational excellence and continuous improvement.
• Operate within highly regulated environments requiring strict adherence to federal security protocols, including handling sensitive data and systems under DoD security controls.
• Ensure all implementation activities comply with Zero Trust architecture principles and secure software delivery practices in government cloud environments.
• Maintain awareness of evolving federal compliance frameworks and adapt deployment methodologies to meet new regulatory requirements.
• Support the continuous refinement of implementation workflows by integrating feedback from customers and internal teams to increase repeatability, speed, and reliability.
• Work remotely while maintaining close coordination with cross-functional teams and customers across approved U.S. hiring hubs.
• Represent Second Front Systems as a trusted technical advisor to national security professionals and warfighters who depend on rapid, reliable, and secure software deployment.

🎯 Requirements

• 5–7+ years of experience in DevSecOps, Platform Engineering, Site Reliability Engineering (SRE), Cloud Infrastructure, or a related technical discipline with experience leading customer implementation or deployment engagements
• Deep hands-on experience deploying and operating cloud-native applications on Kubernetes, including containerization, Helm, container hardening, and modern application architectures
• Experience implementing secure cloud-native solutions on AWS GovCloud, Azure Government, or GCP within enterprise or government environments
• Proven experience with Infrastructure-as-Code and deployment automation using Terraform, Pulumi, or similar technologies
• Familiarity with secure software delivery practices and compliance frameworks such as FedRAMP High, NIST 800-53, DISA Cloud Computing SRG, and DoD IL4/IL5/IL6
• Strong troubleshooting skills across infrastructure, networking, Kubernetes, cloud services, and application layers during customer implementations

🏖️ Benefits

• Competitive salary between $120,000–$160,000 with potential for equity awards and discretionary bonuses
• 100% healthcare, vision, and dental coverage
• 401(k) with 3% company contribution
• Tech + office supplies stipend
• Annual professional development stipend
• Flexible paid time off plus federal holidays off

Skills & Technologies

TypeScript

AWS

Azure

GCP

Docker

Senior

Remote

$120k-160k

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Second Front Systems, Inc.

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About Second Front Systems, Inc.

Second Front Systems provides software delivery and security accreditation services for the U.S. Department of Defense and federal agencies. The company operates Game Warden, a DevSecOps platform that automates Authority to Operate processes, accelerates software deployment, and maintains continuous compliance monitoring. It integrates security controls, vulnerability scanning, and cloud hosting to enable commercial technology companies to deliver applications to classified and unclassified government networks efficiently.

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