Job Overview
Location
New York
Job Type
Full-time
Category
Customer Success
Date Posted
April 23, 2026
Full Job Description
đź“‹ Description
- • As a Senior Customer Success Associate at rePurpose Global, you will play a pivotal role in ensuring customer satisfaction, retention, and growth by guiding brands through their sustainability journey using our B2B software platform. Your work directly supports the company’s mission to drive sustainable innovation in the packaging industry by helping clients navigate complex regulations and leverage data for measurable environmental and business impact.
- • Day to day, you will manage a portfolio of enterprise and mid-market customers, serving as their primary point of contact for onboarding, training, and ongoing support. You will conduct regular check-ins, identify opportunities for product adoption and expansion, gather feedback to inform product development, and collaborate with sales and product teams to ensure seamless customer experiences. You will also track key success metrics, prepare business reviews, and advocate for customer needs internally.
- • rePurpose Global is a VC-backed tech startup at the forefront of sustainable packaging innovation, combining technology, data, and environmental expertise to help consumer brands meet evolving global standards. The company fosters a mission-driven, collaborative culture where innovation and sustainability are central to every decision, offering employees the chance to make a tangible impact on planetary health.
- • In this role, you will develop deep expertise in B2B SaaS customer success, sustainability regulations, and packaging data analytics. You will strengthen your stakeholder management, consultative communication, and problem-solving skills while contributing to product strategy and customer advocacy. This position offers significant growth potential into leadership roles within customer success, account management, or sustainability consulting as the company scales.
🎯 Requirements
- • Bachelor’s degree in Business, Environmental Science, Sustainability, or a related field
- • 3+ years of experience in customer success, account management, or client-facing roles within a B2B SaaS or technology environment
- • Proven ability to manage customer lifecycles, drive product adoption, and reduce churn
- • Strong communication and interpersonal skills with experience presenting to technical and non-technical stakeholders
- • Familiarity with sustainability frameworks, packaging regulations (e.g., EPR, plastic credits), or ESG reporting is a plus
- • Experience with CRM tools (e.g., Salesforce) and customer success platforms (e.g., Gainsight, Totango)
🏖️ Benefits
- • Competitive salary with performance-based bonuses
- • Comprehensive health, dental, and vision insurance plans
- • Flexible remote work policy with options for hybrid or fully remote arrangements
- • Professional development stipend for courses, certifications, and conferences
- • Generous paid time off and company holidays
- • Equity participation in a fast-growing VC-backed startup
- • Mission-driven work focused on reducing plastic waste and advancing circular economy solutions
Skills & Technologies
About Repurpose Global Inc.
Repurpose Global is a Canadian company dedicated to combating plastic pollution through innovative solutions. They focus on developing and implementing advanced recycling technologies to transform plastic waste into valuable resources. Their approach emphasizes creating a circular economy for plastics, reducing landfill burden and marine pollution. Repurpose Global works with various stakeholders, including governments, corporations, and communities, to establish sustainable waste management systems. Their mission is to create a cleaner planet by giving plastic waste a new life and preventing it from entering the environment. They aim to be a global leader in plastic repurposing and sustainable resource management.
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