Job Overview
Location
Paris
Job Type
Full-time
Category
Customer Success
Date Posted
April 11, 2026
Full Job Description
đź“‹ Description
- • As a Senior Customer Success Manager at Choco, you will own and grow strategic enterprise relationships across Europe, driving retention, expansion, and long-term value for high-value customers in the food supply chain.
- • You will act as a trusted advisor to senior stakeholders, including C-level executives, managing complex stakeholder environments and ensuring Choco delivers measurable impact through its AI-focused software that connects distributors with customers to operate waste-free and efficiently.
- • You will collaborate cross-functionally with Sales, Implementation, Product, Customer Care, and Solutions teams to translate customer insights into product improvements and scalable CS playbooks while owning NRR through renewals, upsell, and cross-sell.
- • Choco is a mission-driven company founded in 2018 in Berlin, now a unicorn with over 200 employees across Europe and the US, dedicated to digitizing the food supply chain and reducing food waste through AI-powered solutions.
🎯 Requirements
- • 5-7+ years of experience in Customer Success, Account Management, or similar roles in SaaS or tech with a proven track record of owning renewals and driving expansion (NRR)
- • Experience managing complex, multi-stakeholder enterprise accounts with technical understanding of complex products (e.g. ERP systems, integrations, data flows)
- • Strong commercial mindset combined with structured, reliable execution and ability to navigate ambiguity and operate in high-pressure environments
- • Strong communication skills in French and English (Spanish or Italian is a plus) with credibility at senior stakeholder level
🏖️ Benefits
- • Own and grow some of Choco’s most strategic enterprise relationships with direct impact on revenue through retention and expansion
- • Work cross-functionally on high-impact, complex challenges
- • Join a mission to digitize the food supply chain and reduce food waste, and help define how Customer Success scales in an AI-first company
- • Be part of a dedicated team of over 200 Chocorians across Europe and the US, backed by top-tier investors including Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital
Skills & Technologies
About Choco GmbH
Choco is a B2B food wholesale marketplace that connects restaurants and food businesses with their suppliers. The platform digitizes the ordering process, making it more efficient, transparent, and sustainable. Restaurants can easily browse products, place orders, and manage deliveries, while suppliers gain access to a wider customer base and streamlined order management. Choco aims to reduce food waste and improve the overall efficiency of the food supply chain by leveraging technology. The company operates in several European markets, serving a diverse range of food businesses from small cafes to large catering companies.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Silver.com LLC
2 months ago
