Senior Customer Success Manager

Coder Technologies Inc.

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• We’re hiring a Sr. Customer Success Manager to turn new deployments into measurable outcomes for engineering teams using Coder.
• You guide customers from onboarding through renewal, clearing blockers, and aligning our platform to their goals.
• You lead rollouts, monitor health and usage, and keep stakeholders informed.
• You partner with Sales on expansions and renewals, and with Support and Product on issues and feedback.
• Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform.
• Remove barriers to adoption so customers achieve their desired outcomes expediently.
• Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations.
• Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross‑sell motions.
• Oversee renewals and forecasting, ensuring timely, successful commitments.
• Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve.
• Monitor and report on customer health and usage.
• Develop deep expertise in Coder’s products to provide global customer coverage.
• 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred.
• Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC.
• Hands-on experience with Salesforce and other industry-standard CS platforms.
• History of building strong relationships across executive, business, and technical stakeholders.
• Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross‑functional teams.
• Habit of staying current on industry trends, CS best practices, and the competitive landscape.
• Startup experience.
• High EQ with strong verbal communication and technical writing skills.
• Self‑motivated with a creative and analytical approach to problem-solving.

🎯 Requirements

• 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred.
• Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC.
• Hands-on experience with Salesforce and other industry-standard CS platforms.
• History of building strong relationships across executive, business, and technical stakeholders.

🏖️ Benefits

• Competitive salary and benefits package.
• Opportunity to work with a cutting-edge AI software development company.
• Collaborative and dynamic work environment.

Skills & Technologies

Senior

Onsite

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Coder Technologies Inc.

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About Coder Technologies Inc.

Coder Technologies provides a cloud development environment platform that moves software creation to remote, containerized workspaces. The open-source Coder server provisions VS Code and JetBrains IDEs running in Docker or Kubernetes, giving engineers consistent, secure, high-performance environments accessible from any browser. Teams eliminate local setup, standardize toolchains, and scale compute on demand while source code remains centralized. Enterprise features include single-sign-on, audit logging, air-gapped deployments, and granular resource controls. Founded in 2017 and headquartered in Austin, Texas, Coder serves Fortune 500 companies, government agencies, and fast-growing startups accelerating developer productivity and onboarding.

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