Senior Customer Success Manager

Vibe, Inc.

Job Overview

Location

New York

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Customer Success Manager at Vibe, Inc., you will own the end-to-end relationship with the company's fastest-growing enterprise advertisers, directly impacting retention, expansion, and product evolution in the high-growth streaming TV advertising market.
• Day to day, you will manage the full client lifecycle for enterprise accounts, drive renewal and expansion targets, guide campaign strategy and optimization, and serve as the primary point of contact ensuring clients derive measurable value from the Vibe platform.
• You will join a high-performance Customer Success team at a category-defining platform trusted by over 10,000 brands, reaching 120+ million households and backed by top-tier investors including Hedosophia and Elaia, operating in a fast-moving market where streaming TV is redefining performance marketing.
• In this role, you will develop deep expertise in streaming TV advertising, influence product roadmap through customer feedback, master incrementality measurement and ROAS framing, and build strategic partnerships that define excellence in a $100B market opportunity.

🎯 Requirements

• 5+ years managing mid-market or enterprise accounts on a digital advertising platform — streaming TV, paid social, search, or similar
• Proven track record of hitting retention and expansion targets across a named account portfolio
• Hands-on experience with incrementality measurement and the ability to contextualize ROAS within a full-funnel marketing strategy
• Comfort working across CRM and analytics tools to monitor account health, build reports, and drive scalable engagement
• Ability to operate independently across a cross-functional environment — you don't wait to be told what the problem is

🏖️ Benefits

• Competitive OTE of $140,000–$170,000 for New York-based candidates, inclusive of base and variable pay
• Hybrid flexibility with in-office collaboration 3x per week in NYC's Flatiron District
• Comprehensive health coverage including medical, dental, and vision insurance
• 401(k) with company matching to support long-term financial growth
• Unlimited PTO and paid parental leave, emphasizing results over hours worked
• Annual company offsite to foster team connection and renewal

Skills & Technologies

Senior

Hybrid

$140k-170k

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Vibe, Inc.

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About Vibe, Inc.

Vibe, Inc. offers an easy-to-use Streaming & Connected TV Advertising Platform designed for brands of all sizes, from startups to large enterprises and agencies. The platform empowers marketers to generate leads, increase sales, build awareness, and drive traffic by targeting viewers across 500+ channels with AI optimization, audience targeting, and creative solutions. Vibe simplifies placing brands on TV, even allowing for the creation of TV-ready ads in seconds. Trusted by over 10,000 performance marketers, Vibe has helped generate hundreds of millions in revenue, proving its effectiveness in transforming TV into a measurable performance channel. The platform also boasts a 4.8 out of 5 rating on G2, reflecting its user satisfaction.

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