Senior Customer Success Manager

📋 Description

• • As a Senior Customer Success Manager at Workato, you will own a portfolio of enterprise accounts, driving value realization, adoption, retention, and growth through the Workato platform, ensuring customers achieve their business outcomes via automation and orchestration.
• • Day to day, you will develop strategic relationships with customer executives, create joint success plans, monitor outcome achievement, lead business reviews, serve as the primary escalation point, and collaborate internally to champion customer needs and drive expansion.
• • Workato is a leader in enterprise orchestration, trusted by 400,000+ global customers, recognized by Forbes Cloud 100, Deloitte Tech Fast 500, and Quartz as a top workplace, fostering a flexible, trust-oriented culture that balances innovation with self-care.
• • In this role, you will deepen your expertise in enterprise automation, AI-driven workflows, and digital transformation, while developing leadership in customer advocacy, strategic account planning, and cross-functional influence, positioning you for impact in a high-growth SaaS environment.