Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Success Manager
Date Posted
February 12, 2026
Full Job Description
đź“‹ Description
- • As a Senior Customer Success Manager at Vibe, you will be instrumental in shaping the future of advertising by fostering deep, long-term relationships with our enterprise clients. Your primary mission is to drive retention, secure renewals, identify expansion opportunities, and maximize the overall value our customers derive from the Vibe platform. You will serve as a trusted strategic partner to leading brands and agencies, taking ownership of the entire customer lifecycle. This involves guiding clients through campaign execution, providing expert optimization strategies, and ensuring their continued growth and success on our innovative advertising solutions, particularly in the rapidly evolving Connected TV (CTV) space.
- • You will operate at the nexus of Vibe's customer-centric strategy, collaborating closely with Sales, Product, and Analytics teams. Your insights will be crucial in delivering exceptional customer outcomes, uncovering new revenue streams, and ensuring that the voice of the customer directly influences our platform's evolution. This role offers a high degree of ownership and cross-functional engagement, essential as Vibe scales its enterprise business and solidifies its position as a leader in CTV innovation.
- • Your day-to-day responsibilities will include cultivating and maintaining robust, enduring client relationships through proactive, value-driven engagement. This requires a profound understanding of each customer's unique business objectives and how Vibe's platform can help them achieve these goals. You will be the primary point of contact, offering strategic guidance, sharing best practices, and delivering actionable recommendations that lead to demonstrable success.
- • A core aspect of your role will be to drive renewals and expansion within your assigned portfolio of enterprise accounts. By diligently monitoring account health, identifying potential risks, and proactively engaging with clients, you will strengthen retention rates and uncover opportunities for account growth. This involves a delicate balance of high-touch, personalized partnership for key accounts and scalable engagement strategies for a broader client base.
- • You will act as a vital bridge between our clients and our internal teams. Partnering closely with Sales to ensure smooth onboarding and account transitions, collaborating with Product to relay customer feedback and feature requests, and working with Analytics to provide deep performance insights, you will ensure seamless execution and client satisfaction. Your ability to translate complex customer needs into actionable insights will directly inform our product roadmap and enhance the overall platform experience.
- • Internally, you will be a champion for a customer-first mindset. By consistently setting a high bar for service, communication, and measurable customer impact, you will influence colleagues across the organization. You will advocate for the customer, ensuring their perspective is considered in all strategic decisions and operational improvements.
- • This role demands a strategic thinker who can navigate complex client challenges, identify growth levers, and contribute to Vibe's ambitious revenue goals. You will be empowered to experiment, innovate, and take initiative, contributing to a culture that values speed, execution, and impactful content. Your success will be measured by your ability to not only retain but also grow our most valuable enterprise relationships, solidifying Vibe's reputation for delivering human, data-driven, and measurable advertising solutions.
- • You will be responsible for understanding the nuances of digital advertising, including performance metrics, campaign optimization techniques, and the broader marketing ecosystem. Your expertise will help clients leverage Vibe's platform to achieve their marketing objectives, whether it's increasing brand awareness, driving conversions, or improving return on ad spend (ROAS). You will also play a key role in educating clients on new features and capabilities, ensuring they are maximizing their investment.
- • Furthermore, you will contribute to the development of best practices and playbooks for customer success, helping to scale our operations as Vibe continues its rapid growth. This includes documenting successful strategies, sharing learnings across the team, and contributing to the continuous improvement of our customer success processes.
🎯 Requirements
- • 5+ years of experience managing mid-market or enterprise accounts in AdTech, MarTech, paid social, or digital advertising platforms, with a strong track record of driving customer success.
- • Solid understanding of CRM tools, customer data analytics, and experience implementing scalable process improvements.
- • Experience evaluating performance beyond platform-reported metrics, with a strong understanding of incrementality and how to contextualize ROAS within a broader, multi-channel marketing strategy.
- • Strong communication and interpersonal skills, with the ability to influence and build trust across all levels of an organization.
🏖️ Benefits
- • Comprehensive medical, dental, and vision insurance
- • 401(k) plan with company matching
- • Unlimited PTO to recharge and reset
Skills & Technologies
Senior
Remote
About Vibe, Inc.
Vibe, Inc. offers an easy-to-use Streaming & Connected TV Advertising Platform designed for brands of all sizes, from startups to large enterprises and agencies. The platform empowers marketers to generate leads, increase sales, build awareness, and drive traffic by targeting viewers across 500+ channels with AI optimization, audience targeting, and creative solutions. Vibe simplifies placing brands on TV, even allowing for the creation of TV-ready ads in seconds. Trusted by over 10,000 performance marketers, Vibe has helped generate hundreds of millions in revenue, proving its effectiveness in transforming TV into a measurable performance channel. The platform also boasts a 4.8 out of 5 rating on G2, reflecting its user satisfaction.
