Senior Customer Success Manager

Hangar Aviation Technologies, Inc.

Job Overview

Location

South Africa - Cape Town

Job Type

Contract

Full Job Description

📋 Description

• As a Senior Customer Success Manager at Hangar Aviation Technologies, Inc., you will play a pivotal role in driving customer satisfaction, retention, and growth by owning the full customer lifecycle for high-value accounts in a content-driven, service-focused environment. Your work will directly impact business outcomes by ensuring clients achieve measurable value from our services, fostering long-term partnerships, and turning satisfied customers into advocates.
• On a day-to-day basis, you will manage a portfolio of high-value customer accounts, ensuring consistent engagement and satisfaction through proactive outreach and tailored support; lead onboarding and training initiatives by creating walkthroughs and educational materials that accelerate time-to-value; serve as a strategic advisor by aligning service delivery with customer goals and tracking measurable outcomes; design and refine scalable processes and SOPs using tools like HubSpot, Zapier, Slack, and scheduling platforms to improve efficiency and consistency; monitor customer health using CRM data and qualitative insights to identify risks and deploy timely retention strategies; collaborate with production, operations, and leadership teams to ensure seamless service delivery and continuous improvement; conduct regular check-ins, strategy reviews, and performance updates to maintain alignment and uncover expansion opportunities; capture testimonials, referrals, and social proof to strengthen customer advocacy and marketing efforts; navigate challenging conversations with professionalism and empathy to preserve trust during renewals or issue resolution; and mentor junior CSMs while contributing to the development of best practices as the team scales.
• You will join a mission-driven, content-focused brand that values innovation, collaboration, and customer-centricity. Hangar Aviation Technologies operates with a remote-first culture, leveraging smart tools and streamlined communication to support a distributed team. The company is committed to building scalable systems that elevate the customer experience, and your leadership will be instrumental in shaping the future of its customer success function.
• In this role, you will have the opportunity to grow as a strategic leader in customer success, deepening your expertise in account management, process optimization, and cross-functional collaboration. You’ll gain hands-on experience scaling a CS function within a fast-growing tech-enabled environment, refine your ability to drive retention and expansion through data-informed strategies, and develop mentorship and leadership skills by guiding junior team members. Success in this position can lead to greater influence over customer strategy and potential advancement into leadership roles within the organization.

🎯 Requirements

• Proven experience in customer success, account management, or consulting, preferably within a digital services or content-based business
• Track record of independently managing 10+ high-value accounts or projects with measurable outcomes
• Proficiency with CRM platforms such as HubSpot or Go High Level, along with automation tools like Zapier and task management systems
• Strong communication skills across calls, video, and asynchronous platforms, with comfort in remote-first environments using Slack, Calendly, and similar tools
• Detail-oriented and process-driven mindset with the ability to manage expectations, document workflows, and drive continuous improvement
• Metrics-focused approach with experience using CRM data and qualitative insights to monitor customer health and identify growth opportunities
• Bonus: Familiarity with podcast production, content marketing, or onboarding processes in a media or content-driven context
• Must be available to work full-time during U.S. Eastern Time Zone hours (Mon–Fri, 9AM–6PM EST)

🏖️ Benefits

• High-ownership role with direct impact on customer success, retention, and business growth in a mission-driven company
• Collaborative and supportive remote-first culture where initiative, ideas, and professional growth are encouraged and valued
• Opportunity to help scale and shape the customer success function within a content-focused, tech-enabled brand
• Access to modern tools and streamlined communication platforms that support efficient, flexible remote work

Skills & Technologies

Senior

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Hangar Aviation Technologies, Inc.

Visit Website

About Hangar Aviation Technologies, Inc.

Provider of an online platform that connects aircraft owners and operators with certified pilots and instructors for on-demand charter, rental, training and ferry flights. The marketplace vets pilots, manages scheduling, payment and insurance, giving owners access to qualified crew while enabling pilots to find work across piston, turboprop and jet aircraft nationwide. Based in Austin, Texas, the company serves private owners, flight schools, charter operators and corporate flight departments seeking flexible pilot staffing solutions.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.