Senior Customer Success Manager

Assort Health Inc.

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• Own Assort's most strategic enterprise accounts through the entire customer journey, serving as the primary relationship holder for large, complex healthcare organizations and leading them from initial adoption through renewal and expansion.
• Act as a strategic advisor on agentic AI by partnering directly with C-suite executives and operating leaders to transform patient care experiences and expand their vision of what AI can achieve in healthcare.
• Proactively diagnose and solve customer challenges using data, identifying risks and opportunities, and translating insights into actionable recommendations that drive ROI, improve AI agent performance, and unlock provider productivity.
• Serve as the definitive voice of the customer inside Assort by collaborating closely with Sales, Implementation, Product, and Engineering teams to ensure enterprise customer needs directly influence product development, sales strategy, and service delivery.
• Design and implement scalable playbooks, processes, and tools to maintain world-class customer support as the company rapidly scales across the healthcare industry.
• Travel to client sites up to 25% to strengthen relationships, conduct on-site evaluations, and support implementation success with key healthcare systems and provider groups.
• Mentor mid-level Customer Success Managers to elevate team capabilities, share best practices, and build a high-performing customer success function aligned with Assort’s growth trajectory.
• Drive measurable outcomes by tracking and reporting on customer health metrics, adoption rates, resolution efficiency, and satisfaction scores to demonstrate platform value and inform expansion opportunities.
• Navigate multi-stakeholder environments within large health systems, aligning diverse operational, clinical, and administrative priorities with Assort’s AI-powered patient experience platform.
• Leverage deep product fluency to educate customers on advanced features, optimize AI agent configurations, and ensure seamless integration with existing EHR/PMS systems.
• Champion customer-centric innovation by identifying unmet needs and surfacing feedback loops that inform product roadmaps and strategic priorities at a frontier AI company.
• Maintain a builder’s mindset by creating new systems and processes from scratch to support enterprise-scale customer success operations in a fast-moving, ambiguous environment.
• Balance autonomy with accountability, independently managing high-stakes customer conversations while ensuring alignment with company goals and internal cross-functional teams.
• Deliver consistent, high-touch service to thousands of provider clients with 98%+ resolution rates and 99% scheduling accuracy, upholding Assort’s reputation for exceptional patient experience.
• Contribute to a culture of Day One Drive, 5-Star Focus, Answering the Call, and One Pulse by embodying Assort’s core values in every customer interaction and internal collaboration.

🎯 Requirements

• 5-10+ years of experience in customer-facing roles (Customer Success, Account Management, or directly related), preferably in SaaS, AI-native software, or HealthTech.
• 5+ years of experience owning enterprise-level accounts with significant ACV and navigating multi-stakeholder environments.
• Deep customer success craft with strong instincts for account health, risk identification, and driving measurable impact in complex organizations.
• Top-tier project management abilities to manage multiple enterprise accounts, urgent priorities, and strategic initiatives with composure.
• Exceptional communication skills and executive presence, with the ability to earn trust from C-suite leaders through clarity, concision, and empathy.
• Strong analytical and problem-solving skills, comfortable using data to drive decisions and recommend improvements.

🏖️ Benefits

• Competitive Compensation – Including salary and employee stock options so you share in our success.
• Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
• Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
• Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.
• Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.
• Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.

Skills & Technologies

Senior

Onsite

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Assort Health Inc.

Visit Website

About Assort Health Inc.

Assort Health is a health tech company focused on improving the patient experience and streamlining healthcare operations. They offer a platform designed to connect patients with the right healthcare providers, manage appointments, and facilitate communication. Their services aim to reduce administrative burdens for providers and enhance accessibility and convenience for patients. The company operates within the digital health and healthcare management sectors, leveraging technology to create a more efficient and patient-centric healthcare ecosystem. Assort Health's solutions are geared towards improving outcomes and satisfaction for both patients and healthcare professionals.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.