Job Overview
Location
All Hubs
Job Type
Full-time
Category
Customer Success
Date Posted
May 8, 2026
Full Job Description
đź“‹ Description
- • The Senior Customer Success Manager role at BetterUp drives customer value and ensures clients receive maximum benefit from the Human Transformation Platform, directly supporting the company’s mission of human transformation through strategic account management and value realization.
- • Day-to-day responsibilities include building and expanding executive relationships, delivering value-based recommendations, monitoring account health and risk, managing cross-functional delivery workstreams, and communicating with C-suite stakeholders while traveling up to 20% of the time.
- • BetterUp is a mission-driven company focused on human transformation, offering employees personal coaching, development plans, and a culture of growth and belonging, with teams across U.S. hubs in Austin, New York, San Francisco, and Arlington.
- • In this role, you will develop strategic consulting and enterprise leadership skills, grow into a Client Delivery Director position, and lead complex multi-product deployments as a trusted advisor to Fortune 1000 clients.
🎯 Requirements
- • 7+ years of software and/or service delivery experience (execution and/or leadership)
- • 7+ years of experience leading enterprise-wide SaaS platform deployments (overseeing both operational and technical delivery)
- • Excellent communication skills with executive and operating level stakeholders (inclusive of business and technical personas)
- • Strong program/project management skills (scrum/agile a plus)
- • Extensive experience advising, coaching, influencing, and building relationships with executive-level clients at Fortune 1000 companies
- • Ability to travel for up to 20% of the time (minimum 20% travel required)
🏖️ Benefits
- • Access to BetterUp coaching; one for you and one for a friend or family member
- • Medical, dental, and vision insurance
- • Flexible paid time off including 4 Inner Workdays, 5 Volunteer Days, and company-wide Summer & Winter breaks per year
- • Learning and Development stipend
- • Year-round charitable contribution of your choice on behalf of BetterUp
- • 401(k) self contribution
Skills & Technologies
About BetterUp, Inc.
BetterUp is a San Francisco-based human transformation company that provides a mobile coaching and development platform combining behavioral science, AI, and certified coaches. Its offerings include one-to-one coaching, group sessions, and digital content focused on leadership development, well-being, diversity, and performance for individuals, teams, and large enterprises. The company serves Fortune 1000 clients and government agencies, measuring behavioral change through analytics and longitudinal research. Founded in 2013, BetterUp operates globally with offices across North America and Europe, delivering scalable coaching programs designed to improve engagement, resilience, and organizational culture.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Silver.com LLC
2 months ago
