Job Overview
Location
Oregon, USA
Job Type
Full-time
Category
Customer Success
Date Posted
January 16, 2026
Full Job Description
đź“‹ Description
- • Own a high-impact portfolio of 40–50 mid-market accounts, serving as the single-threaded owner of retention, adoption, customer health, and strategic expansion. You will be the face of CoderPad to engineering and talent leaders at growth-stage companies, ensuring they hit their hiring velocity and quality goals with our technical-interview platform.
- • Architect and deliver tailored onboarding programs that compress time-to-value from weeks to days. You will translate each customer’s unique recruiting workflow into a phased adoption plan, configure CoderPad to match their tech stack and interview rubric, and train interviewers and hiring managers so they feel confident running consistent, bias-reduced interviews on day one.
- • Proactively monitor customer health through a blend of product-usage telemetry, NPS/CSAT feedback, and executive-level relationship signals. You will build early-warning dashboards that flag churn risk or stalled adoption and then orchestrate cross-functional “red account” sprints with Product, Support, and Sales to reverse negative trends before renewal conversations begin.
- • Co-create quarterly success plans that map CoderPad capabilities to each customer’s OKRs—whether that is doubling onsite-to-offer conversion, cutting time-to-hire by 30 %, or scaling university hiring across three new regions. You will present these plans in executive business reviews, quantifying ROI with metrics pulled from our analytics suite and customer ATS data.
- • Lead renewal negotiations end-to-end, forecasting risk and upside 120 days out, crafting value-based business cases, and securing multi-year commitments. You will partner with Strategic Account Executives on expansion motions—identifying new business units, global subsidiaries, or product add-ons—while ensuring every upsell deepens the customer’s technical-hiring maturity.
- • Champion the customer voice inside CoderPad. You will funnel feature requests, UX friction, and competitive gaps into our Product roadmap, co-authoring case studies and ROI calculators that Marketing can leverage. Your insights will directly influence roadmap prioritization and pricing strategy.
- • Mentor junior CSMs and help refine our playbooks, health-scoring models, and QBR templates. You will pilot new automation and AI-driven interventions that let the team scale personalized outreach without sacrificing the white-glove experience our customers expect.
- • Travel up to 20 % for onsite executive workshops and user-group events, building the kind of trust that video calls can’t replicate. You will represent CoderPad at industry conferences, sharing best-practice content on equitable technical hiring and expanding our brand footprint.
🎯 Requirements
- • 5+ years in a Customer Success or equivalent post-sales role within a fast-growing SaaS company, with a track record of owning renewal and expansion targets for a mid-market or enterprise portfolio.
- • Demonstrated ability to build and maintain multi-stakeholder relationships—engaging VPs of Engineering, Heads of Talent, and front-line recruiters with equal credibility.
- • Strong analytical mindset: comfortable interpreting product-usage data, building health scores, and translating metrics into prescriptive action plans.
- • Exceptional project-management and communication skills; capable of leading complex onboarding programs and delivering polished QBRs to C-level audiences.
- • Experience collaborating cross-functionally with Sales, Product, Support, and Marketing to deliver seamless customer outcomes.
- • Nice-to-have: prior exposure to the recruiting, talent acquisition, or HR-tech space; familiarity with ATS integrations and technical interviewing workflows.
🏖️ Benefits
- • Competitive total cash compensation of $130k–$140k (base $105k–$110k plus 20 % variable), plus equity with a 4-year vesting schedule.
- • 100 % remote-first culture with a monthly work-from-home stipend and flexible scheduling across CST or EST time zones.
- • Comprehensive health coverage—medical, dental, and vision insurance at 90 % for employees and dependents—plus FSA, 401(k) with profit sharing, and short/long-term disability and life insurance.
- • Unlimited PTO with a healthy expectation of at least 3 weeks annually plus 20 company holidays, generous parental leave (16 weeks primary, 12 weeks secondary), and your choice of laptop.
Skills & Technologies
Senior
Remote
About CoderPad Inc.
CoderPad provides a technical interviewing platform that enables companies to assess software engineering candidates through live collaborative code execution. The cloud-based tool supports more than 30 programming languages and frameworks, allowing interviewers and candidates to write, run and debug code together in real time. Features include REPL shells, database environments, whiteboard drawing, audio-video chat and playback for later review. Founded in 2013 and headquartered in San Francisco, CoderPad serves over 3,000 customers worldwide, including fast-growing startups and Fortune 500 enterprises, aiming to make hiring processes more efficient, fair and data-driven.
