Senior Customer Success Manager

📋 Description

• • As a Senior Customer Success Manager at Workato, you will ensure customer success and adoption of the Workato Intelligent Automation Platform, driving retention and growth through strategic relationships and technical expertise.
• • Day to day, you will develop and maintain strategic business relationships, provide technical product expertise, educate cross-functional teams on automation value, develop usage-increasing programs, mentor the CSM team, serve as primary escalation point, and deliver analysis to inform decisions and product roadmap.
• • Workato is a leader in enterprise orchestration, trusted by 400,000 global customers, recognized by Forbes Cloud 100, Deloitte Tech Fast 500, Business Insider, and Quartz as a top workplace, fostering a flexible, trust-oriented culture that balances productivity with self-care.
• • In this role, you will deepen your expertise in customer success, technical account management, and business automation while developing leadership skills through mentoring and influencing product strategy, all within a high-growth, innovative SaaS environment.