Job Overview
Location
Remote, Oregon, United States
Job Type
Full-time
Category
Customer Success
Date Posted
March 18, 2026
Full Job Description
đź“‹ Description
- • The Senior Customer Success Manager at Seeq Corporation plays a pivotal role in empowering customers to transform how they work by acting as a customer champion who aligns internal and external initiatives with customer business objectives to drive retention, expansion, and maximum value realization from Seeq’s industrial analytics platform.
- • This role is critical to Seeq’s mission of delivering high renewal and expansion rates by serving as the trusted advisor who understands enterprise SaaS dynamics in multinational organizations, navigates IT/OT priorities, and ensures customers achieve measurable ROI from their investment in time-series data analytics.
- • Day to day, the Senior CSM develops and implements detailed success plans that align Seeq’s capabilities with customers’ strategic initiatives to exceed expectations and drive long-term value.
- • They deliver quarterly Customer Success Reviews to highlight achievements, refocus priorities, and demonstrate tangible business impact, ensuring ongoing alignment with customer goals.
- • They drive product adoption through structured user onboarding, promotion of training programs, facilitation of customer user forums, and consistent touchpoints that deepen engagement and proficiency.
- • They own the end-to-end renewal process for a multi-million dollar book of business, proactively identifying risks, mitigating churn, and securing timely renewals by demonstrating continuous value generation.
- • They collaborate closely with Sales, Product, Training, and Support teams to anticipate customer needs, advocate for feature enhancements based on real-world usage gaps, and ensure seamless cross-functional execution of account strategies.
- • They leverage strong customer relationships to expand Seeq’s footprint across additional sites, business units, or partner companies, identifying and pursuing upsell and cross-sell opportunities that contribute to account growth.
- • The Customer Success team at Seeq is a mission-driven, collaborative group united by a passion for helping industrial organizations unlock insights from their process data, operating within a remote-first culture that values autonomy, empathy, and technical curiosity.
- • Seeq fosters an environment where CSMs are empowered to act as strategic advisors, gaining deep exposure to Fortune 500 manufacturing and industrial enterprises while developing expertise in time-series analytics, digital transformation, and enterprise SaaS dynamics.
- • In this role, the individual will develop advanced skills in strategic account planning, executive-level stakeholder engagement, and data-driven customer health management, positioning them as a trusted advisor capable of influencing both customer strategy and internal product direction.
- • They will achieve measurable impact by directly contributing to customer retention, expansion, and advocacy, while building a portfolio of success stories that demonstrate the transformative power of industrial analytics in complex, global organizations.
🎯 Requirements
- • 5+ years of experience in a customer-facing role at a B2B SaaS or similar technology company, with exposure to multinational organizations, OR 5+ years working within industrial/manufacturing environments.
- • Proven experience interacting with and presenting to Senior Director+ level stakeholders at global Fortune 500 companies, demonstrating executive presence and strategic communication skills.
- • Demonstrated experience owning the full renewal process, including risk identification, mitigation planning, and securing timely renewals to minimize churn and protect book of business.
- • Ability to translate corporate objectives (e.g., from annual reports) into actionable account strategies and gain alignment across diverse internal and external stakeholders.
- • Experience collaborating with Sales and Services teams to develop and execute comprehensive account plans that drive expansion, cross-sell, upsell, and customer advocacy.
- • Familiarity with time-series data analytics and its application in manufacturing contexts, including understanding of IT/OT priorities, is considered a strong asset.
🏖️ Benefits
- • Competitive compensation package including a $145,000 USD base salary plus performance-based bonus incentives.
- • Comprehensive benefits including 12-week paid family leave, unlimited PTO, medical, dental, vision, life and disability insurance, and internet/mobile phone reimbursements.
- • Remote-first work culture with generous home office allowance, pet-friendly workspace policy, and access to Employee Assistance Program for holistic well-being.
- • Opportunity to work with a certified Great Place to Work team recognized for kindness, collaboration, and innovation, including accolades as an Inc. Magazine Best Place to Work and Technology Fast 500 honoree.
- • Voluntary vision and dental (including orthodontic) coverage, vacation bonus program, and the satisfaction of working on meaningful technology that drives real-world industrial innovation.
Skills & Technologies
Senior
Remote
About Seeq Corporation
Seeq is a software company that provides advanced analytics for manufacturing and industrial operations. Their platform enables users to rapidly analyze time-series data from various sources, such as historians, IoT devices, and databases. Seeq's solution helps organizations improve operational efficiency, identify production issues, and optimize processes through powerful visualization, data cleansing, and machine learning capabilities. They serve industries like oil and gas, power generation, pharmaceuticals, and chemicals, empowering engineers and data scientists to gain deeper insights and make data-driven decisions to enhance performance and reduce costs.
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