Senior Customer Success Manager, Automotive

📋 Description

• • Senior Customer Success Manager responsible for managing a portfolio of PTC’s largest Enterprise customers in the Automotive industry, ensuring successful product deployment, adoption, retention, and advocacy.
• • Day-to-day responsibilities include managing handoffs from Sales, building strong cross-functional relationships with Sales and Technical Services teams, developing tactical Account Plans, managing complex customer implementations, navigating customer organizations to engage key decision-makers, leading business reviews, identifying risks and mitigation strategies, driving customer advocacy through referrals and case studies, closing feedback loops with Product Teams, and identifying incremental opportunities across business units.
• • PTC is a global leader in software that bridges the physical and digital worlds, enabling companies to improve operations, create better products, and empower people. With nearly 7,000 employees worldwide, PTC fosters a culture of learning, growth, and innovation where employees see their ideas come to life and celebrate diverse perspectives.
• • In this role, you will deepen your expertise in enterprise customer management within the Automotive sector, strengthen your ability to translate technical solutions into business value, enhance your cross-functional collaboration and project management skills, and grow as a trusted advisor and advocate for both customers and internal teams—positioning you for long-term impact and career advancement in Customer Success.