Job Overview
Location
Germany, Remote
Job Type
Full-time
Category
Customer Success
Date Posted
April 21, 2026
Full Job Description
đź“‹ Description
- • The Senior Customer Success Manager at Dataiku serves a portfolio of large enterprise accounts in Frankfurt, Germany, driving value realization, product adoption, and retention for customers in manufacturing, energy, and defence sectors.
- • Day to day, the role involves understanding client use cases, guiding stakeholders from executives to data scientists on leveraging Dataiku for AI projects, conducting Executive Business Reviews, collaborating with Sales, Technical Account Managers, and Data Scientists to ensure renewals and expansion, and using Customer Health analytics to identify growth and churn risks.
- • Dataiku is the Platform for AI Success, providing an enterprise orchestration layer for building, deploying, and governing AI across multi-vendor environments, trusted by world-leading companies to operationalize AI as a business performance engine.
- • In this role, the individual will develop deep expertise in enterprise AI adoption, strengthen executive-level stakeholder management, drive measurable business outcomes through AI maturity progression, and grow as a strategic advisor in a high-impact, innovative company shaping the future of enterprise AI.
Skills & Technologies
About Dataiku SAS
Dataiku SAS provides a collaborative data science and machine learning platform enabling organizations to build, deploy, and monitor predictive analytics workflows. Founded in 2013 and headquartered in New York and Paris, the company serves global enterprises in finance, retail, pharmaceuticals, and manufacturing. Its flagship product, Dataiku DSS, offers visual data preparation, AutoML, model management, and governed MLOps, integrating with existing cloud and on-premise infrastructure. The company aims to democratize data science across technical and business teams, accelerating AI adoption while maintaining governance, transparency, and compliance.
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